"Everything was good and I would definitely consider staying again. All the usual boxes were ticked: our room was ready early, it was roomy, clean, tastefully appointed, the breakfast was excellent, the location very good. If I had to find fault and be picky, there are a couple of things which could be improved:
First, there was work going on in the hotel - and at 9am there was drilling in the floor below with a heavy masonry bit. The reverberations sounded like it was directly into our bedroom wall. We were on holiday and have earned a lie in - which we expect to be able to enjoy beyond 9am.
Second, the communication between the Spa and the Reception was poor. There had apparently been new rules regarding the Spa bookings recently introduced. Spa sessions of 2 hours could be booked in, but depending on the time of day, these were either complimentary as part of your stay, or chargeable extras. We booked two sessions; the first was during a chargeable period, which wasn't explained at Reception when we booked that slot, the second was during a period when the Spa was being cleaned, and so both pools were out of use - again, not explained at Reception when we booked the slot.
I can't imagine we were the only guests who have fallen foul of this and the hotel should do better."
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