"The room was clean and spacious enough. The shower gel was empty, (not life threatening just annoying) as we didn’t want to unpack our toiletries from our flight as we were flying again in the early am. We had dinner at a pub nearby (walking distance) and ordered dessert at the bar to bring to our room. The dessert took nearly an hour, and they brought the wrong thing. Again- not a huge deal, but 45 min to deliver the wrong items is bizarre. The staff was kind enough, and we didn’t complain...

"Upon front check in desk, was served by the lady staff( long dark hair )who sits right the end of checking counter. Check in was ok , but not feeling welcoming, no greeting but personally think she is judging by appearance which is very disappointing with this hotel staff. However, upon checking out was served by a very friendly man staff with big smile and polite and helping us to validate the car registration for the car park. Room is spaces ,good size swimming pool jacuzzi , with steam and...

"Cancelled 2 rooms we had booked for nearly a month due to some rooms having flooding issues. Offered us hotels over 20 minutes away which just didn’t work. Also tried to offer us to share a twin room vs having 2 separate rooms booked at another hotel. After a 5am start to get to Woking for work for the day this is the last thing that was needed. At the moment zero accountability (this may change with a full complaint letter). Will also lose a lot of generated cashback and traveller perks etc...