"Unfortunately this hotel is rapidly declining. 4 years ago when it was the Millennium it was great. I came back recently, traveling for business regularly. It's gone downhill in a matter of months.
Staff at the desk (besides 2 ladies) are completely incompetent. This is not rocket science - check guests into rooms, ideally the room they paid for. Over 5 months, there were at least 4 instances where the room I booked in advance & paid for up front was not available. You would think they would give me similar accomodations. For ex, if Jacuzzi king suite I booked was not available, at least a king bed with a couch. Nope, put in a tiny disability accessible room where the bathroom was bigger than the bedroom; I doubt a person in a wheelchair would have been able to fit around the bed. Adjoining rooms have ZERO sound insulation. It's like sharing a room with a complete stranger; you can hear them & they can hear you - every word. I requested a non adjoining room every time & can't even count the number of times I was put in one, only to have to lug everything back downstairs and request a change. 75% of hotel is "under renovation", only dark rooms around the pool - loud w/shrieking children - available. Buckets collecting water leaking from ceiling in hall. Wouldn't be surprised if housekeeping is paid under minimum wage off the books - not a single one speaks English. This place went from a slightly outdated good deal to a mess. Fine for 1 or 2 nights but don't expect much."
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