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"Very nice hotel. Gulio provided excellent customer service! He always had a smile & greeted you. Breakfast was very good. Nice pool alas too cold to enjoy. "

"Great location if you’re relying on public transport the train station is just a short walk behind the hotel, making it very easy to get into Venice. I also appreciated the daily housekeeping and the hardwood floors in the room, which were a nice touch as I prefer them over carpet. The breakfast staff were friendly, and the selection was good. However, the room experience was worse than poor. The hotel overall feels outdated for an IHG property. The bathroom was horrible old and with a strong sewage smell that was unbearable. We contacted IHG support, and hotel staff came to address the issue, but only sprayed what seemed like bleach. The smell did not go away and made the stay extremely uncomfortable. After reading other low-rated reviews, it’s clear that these issues are not isolated and reflect ongoing problems that need to be addressed. Overall, excellent convenience for transport, but the room quality — especially the bathroom — needs serious attention and proper maintenance. I did appreciate the hotel transportation to the airport. "

"Brilliant hotel if you want to avoid the hustle and bustle of Venice"

"We absolutely loved our stay at NH Collection Murano. The staff was warm and the property is beautiful with seating areas and gorgeous views all around from our terrace and the main one above the restaurant. The breakfast buffet was plentiful. We also enjoyed being away from Venice. The shuttle is convenient but the taxi is even faster. I can’t recommend this hotel enough! "

"Breakfast was too good!"

"Stayed in a family room, large double bed, 2 single beds. All fine. Basic but very functional. Location perfect, we loved staying in Lido and this is a short walk from the dock yet set among lovely bars and restaurants. The breakfast was limited but had all we really needed. Overall we would be happy to use this hotel again."

"We enjoyed our stay. Staff were helpful. Room was comfortable and kept very clean. Good selection of food for breakfast. We would love to stay again."

"Note: this hotel is not on the main isle of Venice. It's on Ludo Island, which is close to Venice, but not on the main island. We did not know this, and it took an hour and a half by waterbus to get from the train station to Lido while lugging all our bags, etc. And honestly, it takes a while to get to it from where all the big things are on Venice, so you spend more time travelling because your hotel is further out. Luckily, the hotel is just across from the waterbus station, and the bed was pretty comfy, but if we'd known it was going to be so far removed from everything we'd be doing, we wouldn't have booked on Lido. You probably pay more to be on Venice itself, but it's likely worth it. The waterbus "system" is a disaster to navigate, so being further out really does hinder you. the hotel was okay. The breakfast was okay, but not as good as other hotels we stayed at in Italy. But we likely would not stay here again, given everything we know now. "

"Casa Sulla Laguna is a wonderful property, but before booking, there’s one thing every guest should understand: Murano is a separate island. It requires its own ferry ride from Venice — about 15 minutes. The hotel sits directly on the water, offering a level of privacy and tranquility that’s simply impossible to find on the main island of Venice. The location also happens to be right next to one of Murano’s most famous glass factories — I didn’t fully realize how close until I joined a glass-blowing tour that departed from Venice and ferried us out to that very factory. I ended up slipping away from the group mid-tour to pop back to my room for a snack and a bathroom break. That’s how close it is. Host Pino was genuinely hospitable and took the time to walk me through all the logistics of staying on Murano — ferry schedules, getting around, the works. That kind of welcome was really helpful. Murano itself is a pleasure. Calmer, quieter, and far easier to navigate than Venice, it has plenty of shops and good restaurants. Getting to Venice proper via the ACTV local ferry system was never a hassle — I never waited more than 5–10 minutes, regardless of the day or time. The one caveat: after about 10:00 pm they don’t run as often. Overall, a great stay. "