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"I had the pleasure of staying at ITC Grand Chola, Chennai last week, and it was an exceptional experience from start to finish. The property itself is grand, elegant, and truly reflective of Chennai’s rich heritage, with every corner exuding luxury and warmth. A special mention to Kaamini Samraj from Guest Relations, who went above and beyond to ensure our stay was memorable. Her attention to detail, warm hospitality, and genuine care made us feel valued and truly at home. From arranging small comforts to checking in personally to see if everything was perfect, Kaamini’s professionalism and kindness stood out and elevated our entire experience. ITC Grand Chola is already known for its world-class service, but people like Kaamini make it exceptional. I look forward to returning soon and would highly recommend this hotel to anyone visiting Chennai."

"Food options were good and the room was also comfortable, staff was very friendly."

"Excellent staff!"

"Grate hotel at center of the city"

"Good stay"

"Very tasty and exceptional quality of service. Truly one of a kind. "

"Complementary breakfast is their highlight "

"you have the best service staff ever "

"I have stayed in all five stars in Chennai many times and Hyatt always best for comfort, staff attention and service. Special thanks to reception staff for excellent check in and ensuring quiet room as requested. Perfect sleep and great breakfast and also enjoyed spa and pool. Just wish they didn’t blare pop music in garden at breakfast time. Lotus pond is special area and gentle traditional Indian music would be more in keeping in morning, Bring earplugs to breakfast if you don’t want loud pop music at 8am! That aside I highly recommend this hotel over both the Leela Palace and ITC Chola. "