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"Had the absolute worst experience ever at this location. I have been to many RIU properties and have was never treated like this by the staff."

"Beautiful resort!!!"

"I took a solo trip to this resort in June 2026, the staff was kind and helpful. I arrived after 1:00pm, I was allowed to check in, but the room wasn’t ready so I went to the buffet to eat before receiving an email around 2:15pm that my room was ready. The tropical view is just the view to the courtyard in the middle of the resort. Unlike other resorts the restaurants are first come first served, which I did appreciate, but the first night I went to the steakhouse and even though there were...

"En general todo estuvo bien."

"Clean property, excellent staff, super kid friendly, pools awesome! The only thing is that you may find a lot of weddings inside the property but is not a bad thing; just party all the time."

"The staff was amazing"

"Not a swimmable beach! But we got the swim out pool outside our room so no time restrictions compaired to the bigger pools."

"The appearance is luxury, but everything else is average/subpar. I stayed there for one night after staying at another resort for the beginning of my trip. I told them I wasn’t feeling well ( I’d been really sick for the past two days) and was told they’d see what they could do about early check in but it became obvious that they weren’t doing anything to expedite the check in. Not only was I unable to check in early, but I actually could not check until almost thirty minutes after the check in...

"Despues de entregar las pulseras a la salida nos dejaron quedarnos tiempo extra y eso nos parecio muy bien detalle ya que a las 11 am nadie nos queriamos ir aun."

"Exceeded my expectations! Enjoyed the relaxation of this calm resort and being able to shuttle between properties for different atmospheres"

"There are more than enough great things to experience at this resort. All I will say is see for yourself."

"My entire room flooded and after moving rooms there was no water. Then got no refund. No good."

"The service was good. The property was nice and the rooms were nice. The food was mediocre."

"The property was beautiful and just the right size. The staff was friendly and accommodating. We loved the pool and beach access. Lines at the bar and the starbucks could have considerable wait times. Seating for a family of 5 often put us in the less desirable locations. The location of the property was perfect. We walked on the street into town and then realized the same restaurant was an even quicker walk down the beach. Overall a wonderful vacation spot. We would definitely come again and...

"I've got to say that in all my travel time and resort vacation stays... The service and friendliness of the resort staff at Paradisus is EXCEPTIONAL!!!! EXCEPTIONAL, I say!! I have fallen in love with Mexico, predominantly because of the friendliness, professionalism, and accommodating nature of the staff we're"

"Everything"

"Es un hotel que ya tiene sus años y necesita una remodelación en algunas áreas, no por eso esta mal. Lo mejor de todo es que con hospedarte es en Pueblo Bonito Rose tienes derecho a disfrutar de sus hoteles hermanos, Pueblo Bonito Blanco y Sunset Beach este ultimo con mejores albercas y restaurantes."

"Nice place to stay. Close to everything. Room was quiet. Would stay there again."

"The resort was beautiful, exceptionally clean, and exceeded our expectations. We traveled as a family with ages ranging from 13, 17,18,22,23 and 25 everyone had an amazing time. The staff was incredibly friendly and helpful—from the pool bar and restaurants to room service. Everything was truly a 10 out of 10. This was our second time staying here, and we loved it just as much as the first. We also reserved airport transportation to and from the resort, and the service was...

"From the beginning to the end of our trip, everything was amazing. My concierge Santiago was extremely helpful, polite, accommodating and professional. The kids club was by far the best part. Yuli, Caro, Florencia and everyone was so amazing my son had such a great time he begged to come back the following day even ran there right after breakfast. Hands down wonderful hotel. I will definitely be coming back. And the food was by far the best for any all inclusive I’ve stayed at in the area!"