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"We thoroughly enjoyed our stay. The staff were so welcoming, the room gorgeous and I don't think we'd stay anywhere else."

"Just had a lovely night, booked 3 signature rooms and all were excellent, meal was in Rafters, we had a Couple of issues but this was dealt with well so all in all would highly recommend"

"The room was like a sauna. There was no air as windows were falling apart and could not be opened. I was given two fans on request which just circulated the air. No sockets next to the bed so no way of charging phones unless at power point at end of room. Decent breakfast but terrible sleep and experience."

"Nice Big king size bed and very big room and right in town ."

"Room was on 4th floor. Ok but issue with air conditioning. Fam had been provided which was sufficient during our stay but would not have been any good for hotter weather. Complimentary breakfast given by hotel because of failure with air conditioning"

"The price was excellent for the stay that I had."

"Good service"

"The hotel itself is excellent - great location and architecture. The cool atmosphere and aircon were welcoming on the hottest June day ever recorded in Cardiff! The facilities were great - including bedroom, bar and pool / spa. A couple of disappointments though. Guaranteed check-in from 3p.m. We arrived at 2.15 so went to the bar to wait. By 3.30 still no room, so after a lot of to-ing and fro-ing they eventually found us an upgrade. The breakfast - distinctly average for the price and...

"Excellent location as well as top tier hotel"

"Staff were very helpful and friendly. Nothing too much trouble. Breakfast was lovely but a bit cold. Air conditioning in our room was lousy, not cold enough and air flow was ineffective, room was way too hot to sleep in. Location was great for city centre"

"It was great. Kids loved the pool"

"Lovely big room. Fabulous location. Would definitely stay there again."

"Decent room and staff"

"Parking was good but generally a tired hotel (not really 4* in my opinion). The Cardiff Bay is also seems to getting somewhat neglected."

"Exceptional staff in the restaurant and room service very responsive and helpful. Room spacious 5 minutes away from the City Center walking for shopping and meals including grocery. Would stay again. Value for money. Nice area to just sit by the bar. Very comfortable. Didn’t use gym or spa but would have if time permitted."

"Room was clean, staff were great and breakfast was nice."

"Personnel gentil mais peu aidant. Les photos sur le site d’Expedia ne représente pas la chambre dans laquelle nous étions. La douche était très salle, le robinet en piètre état et la toilette ne fonctionnait pas. Les lits étaient mous. La pire expérience d’hôtel de ma vie. Le personnel est au courant de l’état de la chambre mais ils nous ont dit que la compagnie ne faisait rien pour améliorer l’établissement."

"We stayed at this hotel in order to visit the National Museum which is nearby. It is also close to Queen Street station. We enjoyed the overall ambience of the hotel and particularly liked the restaurant and the roof top bar. The staff of the restaurant/bar provided excellent service at dinner and breakfast. The range of choices available for breakfast was excellent. Our stay coincided with the heatwave but the room was air conditioned and cool."

"The staff were great. The parking was great. The hotel needs a bit better maintenance."