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"Lovely staff very helpful few issues on arrival apparently Expedia and the hotel had not communicated properly. We didn't like staying in the Gatehouse room...it was dark, the spare room was quite scary thank goodness we didn't use it. My man was so looking forward to a nice bath and jacuzzi but hey ho...the jacuzzi didn't work. Nice breakfast. Won't stay here again though."

"Friendly and helpful staff and excellent food in restaurant. Nice Lochside location. Great location for visiting the nearby Dumfries House a short drive away."

"Don’t book a single room here. The staff have no manners."

"Great location"

"Was a typical off motorway hotel but nice staff"

"Gret stay with a quite room."

"The entrance to the reception and immediate surrounding grounds were beautiful and immaculate. The additional buildings were not so nice, big standard harling walls. All staff with the exception of one waitress (who was rude) were all amazingly friendly and helpful. There was a family wedding the weekend after we left so the owners were painting various areas (which did not cause any distress) so I’m not sure what the shared areas were like before that. The food was also fantastic albeit...

"Friendly helpful staff, clean room slightly tired, excellent breakfast with quality sausages and bacon! Friday and Saturday nights can be quite loud outside the hotel being a city centre location."

"Nice to return to an interesting hotel in a lovely spot. Condition of property mixed, maybe deteriorated since we last visited. But so have other aspects. Restaurant disappointing; unnecessarily complex menu, over ambitious & over priced but food disappointing/mediocre. Staff friendly but gave impression of constant sell of add-ons. Breakfast the worst Iv had in 30+ hotels over the last 18 months. Dreary, uninteresting unappetising food with extra charge item available also not an inspiring...

"Very good through out staff very helpful"

"We stayed for a night and everything was amazing. Friendly staff and a very spacious and clean room."

"Lovely location, excellent rooms, great food and super service. We booked it as s stopover for the Belfast ferry but it far exceeded our expectations. Will definitely go back."

"We had a great stay. The staff were very friendly and helpful, and both the rooms and communal seating areas were clean and well maintained."

"Classic double room king bed turned out to be a very small double, with just enough space for 1 person really..So a bit disappointing...Staff were very helpful and food in restaurant was good."

"Staff was awesome"