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"a lot of inconveniences with this resort. Staff was not friendly "

"The restaurant seating system is the worst I’ve seen. You have to line up at 5:10 to even get a table at any point that night. Old school magnetic stripe room keys frequently de-magnetize. Rooms are dated. Staff is great. "

"Pools and beach towels wasn’t available right away. You have to wait more than two hours to get a single towel. Found cockroaches in the room and the food needs more variety to choose from. "

"Clean rooms and facilities. Friendly and helpful staff. Good selection of food for AI. Beautiful beach. Walking distance to small plazas with restaurants and shops as well as to Marinas."

"This was a nice stay for our family."

"sort of a run down hotel. showers were "

"."

"Let’s start with the pros: Nice and cozy homely place Not too crowded Nice beach Nice staff Now cons: Chef Christian was horrible, not cooperative even with kids Refused to let us take a jelly sandwich for a full day tour Front staff won’t allow outside cabs if you don’t hire their recommended services Water was not sufficient or bottles not available anywhere on the property "

"The Service was the Best!!! Special thanks to Erick, Emily, Henry, and the whole staff!!! The hotel has beautiful views to the ocean, "

"Absolutely loved our stay here! Staff are beyond kind. Property is beautiful and natural. Rooms are large and contain everything you need. Samara is beautiful and offers a wide range of activities to do off the resort. Such as side by side rides, horseback riding, day excursions, scuba diving, and lots more! We planned a lot of them at the excursion desk upfront with Luis, he was wonderful. At the front desk of the hotel Diego, Donovan and Josue always were there to help with any and everything....

"Staff is not very friendly or attentive "

"Yes to both"

"."

"Room was dirty. No hot water. Couldn’t get bottled water check in was a nightmare as well as checkout "

"Very clean hotel, great stuff super friendly and helpful - Rosaura, Melisa Maria Jose and Daniela, Lucianbe, Sandro "

"The property is beautiful and staff are amazing. An area of improvement is the food, but overall, it was a wonderful experience. "

"Superb. Gorgeous property."

"Everyone was amazing ! We have never been to a resort where everyone was so nice and we mean everyone ! Wonder resort and we can’t wait to go back ! "

"The breakfast was yummy both days that we were there, and the service at the restaurants was top-notch! However, we were disappointed not to have a swimming pool available to use as guests at Santarena Hotel. The rooftop infinity pool was way too small for the number of rooms available. "

"Beautiful spot, staff is amazing, access to beach and beautiful view. "