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"The pools were nice and not overly crowded, most staff were decent, although they were severely understaffed which I think caused some of them to be rude. The towels in the room were old and had a smell to them, the toilet always smelled like the gasket wasn’t installed properly or something. I’d rate the food quality maybe at like a 2-3 and availability pretty low they ran out of stuff kind of often. The restaurants were also just buffets and not that great. A lot of the food wasn’t labelled...

"The Palace is outdated, the decor of the rooms and the lobby is awful. Renovation is scheduled for August. The grounds are well maintained, pool area clean and the restaurants are kept clean. The workers are all very friendly and there to make the guests very comfortable. Servers and bartenders are helpful and nice. Entertainment staff is great, energetic and fun. We did a river cruise, which was fun. We saw a lot of alligators and monkeys, although we saw more monkeys next to the hotel. Take a...

"Horrible will never go back old food was horrible had to be buying food breakfast lunch and dinner even food a roach on the kitchen towel old everything was nasty !!!! "

"Nice resort in a great location on a lovely beach."

"We just came back from our trip this morning! What a great time we had my only complaint is the way to the beach.. we know is a public beach but staff from the hotel should help maintain the cleanliness on the way from the hotel to the beach.. unfortunately is surrounded by outsiders that are offering their services which I think is a bit too much but is just uncomfortable to walk to the beach with dirty bottles and other stuff . If that’s illegal for these people to offer their business right...

"Staff was amazing, check in painless 10 out of 10 recommend pay for the ocean view stunning"

"Same breakfast everyday but huge selections (Tamara and Maris delicious ice coffees). Room very clean and staff sooo helpful and made our stay great. Gabriela concierge went beyond our expectations and made my wife’s Birthday a success.Swim up bar employees are top notch. Texmex restaurant delicious (Luis Carlos and Randal) went above and beyond. Small resort compare to others but made it for a more welcoming vibes. You cannot walk anywhere since its a bit remote on a mountain. We did an...

"Great location. Friendly staff. Rooms are spacious and clean. Pools are well maintained. Totally a great experience "

"The Service was the Best!!! Special thanks to Erick, Emily, Henry, and the whole staff!!! The hotel has beautiful views to the ocean, "

"Desde momento que llegamos tuvimos un trato muy diferente en comparación con los extranjeros, en la recepción un trato tosco y poco informativos, en el restaurante demasiado tiempo espera para ser atendidos y las bebidas nunca llegaron algunos de los saloneros nos ignoraban como sino nos vieran, no había agua embotellada para los nacionales, el control televisor no funcionaba tratamos reportarlo a la recepción donde normalmente se reporta y el teléfono tampoco funcionaba cuando fuimos nos...

"Five -Star all the way - especially the service. Jackie-the-Critic gives it a 5-Star Thumbs up."

"Same menu for the entire stay, with not much variation... so-so snacks. The chicken nuggets and hamburgers were awful. Room had no view- just looking at palm trees. Did not feel welcomed at all. Everyone seemed to have a chip on their shoulder... "

"Beautiful property with great pools & restaurants, close to everything"

"Everything was very clean, the staff were accommodating, and it isn't overrun by guests even though it's busy. There is comfortable space without feeling crowded, which is great when you want to relax. The entertainment team was terrific; we enjoyed meeting and getting to know a lot of them. They all work hard there to make sure your stay is enjoyable. I would highly recommend this resort for those looking for something a little more secluded, with relaxation being the main reason. It...

"Loved this Resort!! "

"The property is good. You can tell it's getting a bit old. Could use some updates The shuttle is nice to get around, and everything is reasonably close if you want to walk up and down the roads."

"Had a great time. Rooms are clean and specious. Staff is very helpful and ultra friendly."

"Unbelievable property, the chose of restaurants were good and the staff very professional."

"The ocean in the area had a stinging creatures which made it non-enjoyable. We had to go to a neighboring town to swim in the ocean. The locals said that these creatures are present in the ocean from November till April. The pool at the hotel is relatively small: only 5-6 people would fit comfortably in it. "

"Lovely spot. Everything was great. "