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"The hotel room has a very small bathroom with limited space around the sink for basic toiletries. Also, there are insufficient hooks in the bathroom for hanging clothes and towels. The hotel also does not provide daily housekeeping services."

"Shower head unclean, tiles loose, poor water pressure. Little non cooked breakfast choices."

"Excellent hotel"

"Loved the charm of the palace. Everything was just lovely. The hiking trails and the grounds and the views were 10/10!!! Nestled in beautiful Pitlochry. Must hike and do pitch and putt!"

"We enjoyed our stay very much. It was so conveniently located to everything. The rooms were comfortable and clean. We could occasionally hear people walking in the halls and above you but that was to be expected because of the historic nature of the building. It was charming and pleasant."

"Great location off the main road, free parking, excellent restaurant on site, elevator, view off the river."

"We were there for 2 days and we thought it was good the building was a bit tiered the room was nice and tidy the view of the bay was great the staff were very nice and helpful and nothing seemed to be too much bother"

"The hotel is in a great location! It’s got a clean, modern feel. Parking costs £10 a day. The only issue we had was the shower design. Half of the shower in our room was covered with glass, but with no door, the bathroom floods every time. Feels like it could be fixed with a simple addition of a shower door."

"This place is not fancy but it is clean, comfortable, convenient, with plenty of amenities and great location. The real attraction of the place is the staff. Can’t say enough about them!"

"The property is older and really white. No decor, not very homey, but we had a 2 bedroom, that was clean, smelled nice, had a bathtub and as very roomy. Excellent location for Fort William. The desk person was a hoot, so nice. We enjoyed our time there."

"A beautiful place to stay. We would have stayed longer if there was availability!"

"The stay was nice and the views from the hotel were fun. We did have black mold growing in our shower so that was a concern. Food was amazing at the restaurant. No Elevators for your luggage."

"Nikki and Vicki, both front desk fokks, were very helpful when we had a kurfuffle with our transported luggage. Appreciated their help so much! Anne and Nico"

"We had a great stay although staff didn’t seem very friendly. While waiting for our room we went into the bar area. Bartender disappeared and people were waiting. When we finally got our drink the waitress made sure we did not sit at any of her tables. Next day we had an early tour and only had time to grab some items from the continental breakfast. We asked if we could have a to go cup for coffee and were told no. Beds were comfortable and room was nice. Very convenient to the train...

"We initially received an accessible room, but unfortunately the toilet flush was not working because the handle was broken. The duty manager was very helpful and offered us an alternative room in the building next to the hotel, which turned out to be lovely and very comfortable. Overall, we had a positive experience. The hotel is pleasant and clean, and the staff are friendly, courteous, and helpful. The only area that may need some additional attention is general maintenance."

"The heating and plumbing on the property have some issues but the building itself is absolutely a castle! Dinner was very nice and there were excellent GF options. The staff was very friendly and helpful."