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"The service was very bad in this Hilton Hotel. I payed all included and I had to pay for food. I will never reserve this Hilton Hotel"

"It was very difficult to reach the front desk or concierge via email. I requested my 4 rooms to be somewhat close to each other. Rooms were not available even after check in time. One of the rooms had a musty smell and there was water leaking from the ac unit. My room was on the end of the hotel where a private party was being held. The music was loud and couldn’t sleep. I called the front desk and they advised the music/dj will end at 11 pm which did. But the crowd kept signing and enjoying...

"This is not an all inclusive resort! You get either 2 or 3 included meals depending on the duration of your stay. You have to personally visit the front desk daily to make dinner reservations, you cannot do it in advance or all at once unless you’re a premium member. They offer a premium option that is needed for literally everything unless you’re okay with no service and rubbing alcohol as alcohol. They serve drinks in poorly washed cups with leftover tajin from the person who last had the cup....

"Y"

"The staff was excellent everyone was wonderful and helpful"

"The location is amazing, but the staff, the bar drinks. The service was not good. Confusion on paying for drinks and confusion on servicing.The pull area for food and drinks was not good"

"Me gustó las condiciones físicas del edificio, su arreglos de la vegetación y la playa. Su habitación muy agradable, noutilice la cocineta ni sus accesorios pero todo estaba en buenas condiciones, utilizables. Solo los precios no de las habitaciones, sino de la tiendita La Palmita sus precios son exageradamente caros."

"El hotel está lindo, si ofrece buen servicio, su personal de lujo. Solamente siento que le falta un poco de variedad al buffett. Me agrado para la estancia, si fue lo que imaginé y me enamoré de Vallarta, muy buena ubicación."

"Buenas instalaciones, pero 1 solo restaurante para comer si no eres socio “no está tan padre”"

"I really like the staff friendliness except the check in staff very unprofessional. Alberto guest service and Eduardo bell hopper were great they should be in the check in service. The pool was under construction and work was being done while guest were in the pool (drilling, welding etc) it took away from trying to relax. The pool was dirty and missing tiles. The garden area was well kept but very unhappy with the pool experience. All waiters were great we got great service from Nacho (pool...

"We booked a 3 night stay and it was my wife's birthday on one of the evenings. We asked the restaurant on site for a special celebration for my wife's birthday, and they even noted it down. When we went to the restaurant, we could easily that the birthday note was next to our reservation, but they did absolutely nothing special at all. It was extremely disappointing and that kind of (lack of) service will hamper the ratings :( Staff was nice otherwise, the rooms were clean. Weather was very...