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This property and service are superb. The only improvement I would suggest is that the shower water temperature often varies, with a sudden burst of very HOT water. It would be nice to be able to order room service,too. Thank you for a beautiful visit.

Professional staff And good location

The family loved the whole experience.

Clean room

Great place to stay at. Stayed for two nights with breakfast included. Excellent choices and variety. The rooms were spacious compared to other hotels. The hotspring/spa area was the real highlight. It was a really good onsen.

The Hotel Metropolitan Sendai (HMS) is immediately adjacent to the Sendai railway station. It may be a bit confusing to find. If you are arriving by train, use the West-Exit-JR, turn left and follow the sidewalk. The HMS is a classic upscale Japanese hotel. The staff is absolutely excellent, looking after your every need. The housekeeping was also excellent, as was the internet. The rooms are large by Japanese urban-hotel standards. There are some old-fashion practices, such as having...

Room was clean. Staff were incredible! Couldn’t have asked for a better place right near the main station

We stayed for 4 nights and overall had a great experience. We especially enjoyed the onsen during our stay. The hotel is conveniently located close to the station, making it easy to get around.

Had a great 10 day stay here, for the second time . Excellent hotel and staff. about a 7-8 minute walk to Sendai station. Tons of restaurants and shopping.

Staff were incredibly helpful

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