All-inclusive Hotel in Lázaro Cárdenas from AED 415

"I did not receive the services I was promised, I ended up paying more money just to stay there"

"Very clean"

"Everything was amazing food very good had a amazing time at the hotel "

"Nice stay but the food was 7/10. Only stayed here to enjoy Xcaret Park but I’ve had better experiences in other resorts"

"Food was not good. Asian restaurant was the best but other food was barely edible or had flavor."

"Staff were great anything we needed was taken care of swiftly."

"Went in May 2026 and was impressed with the hotel appearance but you learn things after the fact. A few reasons I will not return: you have to reserve dinner times on their app(max 2 days in advance), problem is between 6-9pm they are booked up by the members who have first priority. The restaurants are slow to serve food so you will be there over 2 hours. Restaurants: Steakhouse 9/10, Seafood 8/10, Mediterranean 8/10, Italian 5/10, Japanese 5/10, breakfast / lunch buffet 6/10. Went to Isla Mujeres for Mexican food so can’t rate theirs. Inconsistent food, one day lobster overcooked next visit is raw in the middle. Steak medium (their term for medium rare) sometimes perfect, sometimes raw chewy. They just can’t cook broccoli through unless asked several times. Buffet serves Turkey ham from a can, breakfast sausage has no flavor, French toast/pancakes, waffles are bland. Grand Palace/Hard Rock Punta Cana/ Xcaret Arte have just as good or better food. Sushi is sliced very thin like paper. I had to order 8 orders of tuna to get a normal portion (service was slow). Chewy rice with sushi rolls. Italian desserts are bland. The coffee shops have good coffee, the restaurants not. The fish is very good at most all places (grouper, sea bass, salmon, tuna) and room service food is good although sometimes orders get mixed up(order 2 plates get 1 or order 3 eggs get 2). Sauces are hit and miss. Most all cocktails are excellent if you keep an eye out and confirm they are using top shelf"

"I like that it was family friendly and not too rowdy. Every person that worked there took their job seriously and was so very nice. The guest services took the time to get to know you and create an experience just for you. I will most definitely be back"

"Everything at the resort was beautiful, well laid out with easy access to pools, dining, spa etc. Staff were all friendly. A big shout out to Angela at the Lazy River. Thanks for keeping our favourite drinks flowing throughout each day. I think the only negative was the service in the restaurants and buffet. While everyone was friendly, we were very frequently ignored after a first greeting (no one offering to refill coffee in the morning, for example). We actually walked out of the French Restaurant one night because of everything being slow to come out and we were never asked for our dessert order. After speaking with one of the waitresses, we think it was the manager that was greeting people, seating people, taking orders and then forgetting about the people that were already seated. He was moving all over the restaurant. Service could definitely be bumped up a bit with some extra training. All in all a very relaxing vacation. "