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"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived. Staff were all very welcoming, helpful and pleasant. Breakfast was lovely with a variety of breakfast choices available. the...

"Parking was safe and secure, staff were incredibly helpful and the hotel was really good, clean and close to local amenities"

"The room itself was lovely however it was very noisy!!! Not only did it sound like there was a fish tank in the room, there was also loud crackling noises going on!! This resulted in neither of us getting very much sleep at all and unfortunately would put me off staying again. I can only hope this occurs a small minority of the rooms. Such a shame as it is a lovely hotel and perfectly located too."

"Nice stay, would be happy to stay again"

"Lovely modern spacious family room. Only downside no sound proofing door at top of stairs bangs and was lots of banging all through the night so didn’t sleep well. Stayed 2 nights, bins were not emptied and mugs were not replaced with clean ones."

"Breakfast was excellent and lots of variety"

"Waitress staff very pleasant and helpful. Room very dated bathroom not suitable for a family room. Lacks professional approach"

"Room was a little dusty- definitely needed a wipe down, especially the table tops and phone. There was no air conditioning, which was a shock. We requested soap which never came. As a result, we didn't bother asking for bath towel as they only gave us one. That being said, the breakfast was nice as were the staff in the breakfast area."

"Great staff"

"Having booked on Expedia a Double Deluxe was purchased however the person on reception wanted extra for a room and was told the only room available was a twin room being Room 6. It was not a nice room with sloping floor in the bedroom and bathroom. Rather disappointed as over the years I have colleagues who have stayed. Would return but would insist on getting the room I had purchased."

"Good hotel, premium room was worth it. Easy parking and good bus services into town."

"Room was excellent, all amenities avaliable, lovely breakfast and a good view of the River Tees with the peak of Roseberry Topping in the background. Would highly recommend staying here. "

"The accommodation is a small studio flat which was well furnished and comfortable. Unfortunately, when the windows opened the road noise is too great to leave open and the room very warm so for me, not comfortable due to being too hot and poor quality sleep. There is a fan but only blowing around warm air so not great. Breakfast was okay but some food not that fresh, some of the rolls were from the previous day and a bit hard and some food put out for the 6am opening and still there an hour or...

"disappointed that found out after I booked pool was closed. Plenty of parking & room was clean with plenty of tea & biscuits. Bed comfy but did not sleep well due to a high pitched noise outside that would have been less audible had the window closed a bit tighter."

"Lovely and peaceful"

"We enjoyed our stay. The staff were all lovely. The hotel is tired and could do with a refurb. However it was clean and the food, both at breakfast and in the restaurant, was of a high standard. It was also well situated for travelling around both by public transport and by car. We would definitely go back"

"Okay place to stay."