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"No air conditioner"

"I didn’t stay it was stinky and filthy in the room!! I expressed my dissatisfaction with the condition of the room and was told they wouldn’t give the money back even tho we didn’t stay immediately after seeing the terrible condition of the room. The lobby is immaculate but the carpets in the rooms needs to be removed it has trapped the scent giving off a mold like smell."

"Flight got canceled and communicated new ETA to property. Didn’t check messages and canceled our stay. Thankfully, the reception staff was able to get us a replacement room but the room was dusty and hot as an oven. We eventually got fans after asking 2-3 times and the staff did seem helpful but were just forgetful?"

"Room had bed bugs and refused to return money, staff was useless. Honestly don't even want to go back to London because of such a bad experience. If I could give negative stars I would. I don't know how this place is still running."

"Cheap useful room, with fridge and microwave. Hob and sink outside (no pots or plates etc, bring your own). Only 1 very thin pillow each, only 1 teaspoon. Plenty of sockets, free parking if you are lucky, but you can park on road until 8.30am. We did this and were able to park onsite at 8. We would go again."

"Free limited parking. Refrigerator and microwave was a plus. Tight staircase with no lifts."

"/"

"We stayed for 2 nights and 3 days and unfortunately the experience was very disappointing. The room had a strong gutter smell throughout our stay. The shower temperature control was faulty and kept getting stuck meaning we either had boiling hot water or freezing cold water. When we asked for help staff told us to use a towel to turn the knob but it was extremely difficult and we ended up having cold showers. The room itself was very small and the TV didn’t work either — despite reporting it,...

"Good for short stays and location also ok"

"It is not clear that there are no bathroom in the rooms, we had to go to another hotel, and when we complained, only then we were asked to come back and receive rooms with bathrooms for no extra costs. That was too late."

"Cheap room but conveniently located near Ilford Station. Codes needed for access to main door and hotel room. Rooms look dated and bare basics are there. It's in keeping with price, but if paying over £45-50, find a travelodge."

"Fabulous"

"This place was beautiful! It had A/C so the room was nice and cold despite it being very hot outside. The bathroom was beautiful and clean (the purple lighting was a fun feature) The bed was incredibly comfortable and they even offer early check in (for a small fee) which was great as I did an overnight flight into London. The staff were great and it was in a great location just next to the metro which was about 35-40 minutes from the center of London!"

"They turned off the air conditioner and gave 2 fans. 1 of them didn’t work. Plus I couldn’t open 1 of the windows as it was broken. It was roasting hot over the past couple of days so I needed things work and open. The toilet pan and shower were dirty. I wouldn’t go back."

"Happy to go back!"

"The room was not ready even i arrived after the check in time, i waited there for half hour and they didn’t bother to sort out the room, I have to leave my stuff in that messy room so i can leave. When i came back the room was ready but there was no any stuff for shower."

"Ants all over the room ! Not good . Wouldn’t recommend."