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"Excellent problem-solving skills. You handled the situation perfectly."

"The rooms were nice, basic, but all we needed. Nice fresh towels. A bit of maintenance needed on the place but it’s was all round good experience. "

"Very thing is good except the room is little small."

"We didn't go for breakfast....we couldn't find necessary equipments of kitchen like Microwave,Toaster etc."

"Staff were amazing, great location and facilities "

"Staff were all really welcoming and friendly. Nothing was too much to ask. Every appeared to enjoy being there and liked their work. The cabin we stayed in had everything we needed. The swimming pool was warm the kids had heaps to do. The location by the lake was perfect. We'd definitely return. "

"The bar was good. The staff very friendly"

"Awesome"

"everything fine"

"Y"

"The deluxe double room was big, comfortable and clean. The corridors, room and lift seemed like they were new. A good shower with plenty of hot water and good water pressure. Excellent location for the Skyline Gondola and zip wire etc - just walking distance. But need to drive into the centre of Rotorua. Parking was no problem because there's a bottle store and dairy next door and which have parking when parking at the hotel was full."

"Too many minor issues with our room such as a broken shower head, carpet tacks sticking out of carpet, two single beds joined together but advertised as a extra large double bed, broken phone and kettle etc, reduced the enjoyment of our stay. I would not stay here again"

"Value for money but no luxury. Dated but ok"

"Very nice stay, great bed,clean room. Small kitchenet. All you need with great staff."

"Room was super tidy, beds were lovely."

"Really.helpful stuff, nice location and a good room size. Would recommend to anyone staying in Rotorua"

"Nice property and friendly Staff. Unfortunately no pool and no reasonable breakfast. Breakfast room is overcrowded at all times, QR codes for ordering not working."

"Loved the hot pools. Shower was a bit dated. Otherwise stay was good."

"Great"

"Stunning building in perfect location!"