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"Pretty run down to be honest, when you book places like rydges you expect the standards to be the same across NZ, was just really old like the whole place a referb is much needed"

"it was a lovely, clean and a central location. only stayed one night but would have loved to use the thermal pools also. the bbq can use some help but the kitchens and bathrooms were in a immaculate state. really loved our stay"

"Love that garden"

"Breakfast was varied and frest. Pool facilities great with kids. Generous rooms with comfy beds."

"Were safe,easy access "

"Manky hotel needing a serious upgrade! Got ‘upgraded’ to a room that overlooked a pile of weeds instead of the race course. Shower was mouldy & the bath out on the veranda is very odd. Never trust the photos online. "

"Staff excellent, very helpful and very friendly,accommodation had everything we required. Would stay again"

"Immaculately clean room and friendly staff. "

"Good breakfast, friendly staff, will come back again :)"

"It was a good deal for a night. The room was clean but the door to the bathroom was not working and we had issues with the water as it started to get colder after every shower. Only some minor inconvenience but it was a really good stay. Will book again if we see in the area again.👍"

"Parking was easy we got a spot at the front of the hotel. Receptionist was hekpful when we arrived bit not so qhen leaving."

"Very clean room "

"Satyam checked us in and he was very helpful. We had 3 rooms booked. He was ready with our keys and even recognised us by our name when we walked in. That felt so personalised. One of our rooms was on 2nd floor and he helped us with our luggage when he was just passing by and saw my girls bringing their bags up. Room was very clean Had Nespresso coffee maker. There was a microwave and a refrigerator and a stove with kitchen appliances and cookware. They have a swimming pool as well. No...

"Room was relatively clean, however the bathroom is very tired and needs an update.. the water pressure in the shower was very poor.. barely a dribble. Breakfast was ok.. good value for kids for a continental breakfast. Good location as a base in Rotorua. "

"After hours check in did not work for us "

"We had a great stay at Pullman. The room was very spacious, the location is perfect, and the overall value for the price is excellent. The AC was amazing, super strong and kept the room very comfortable, and the bed was very comfortable as well. There is valet parking available at the hotel for an extra cost, but we didn’t need it since there was street parking available. It’s free from 6pm to 9am, and also free during the day with a time limit of 1–3 hours. Would happily stay here again."

"Hallway light shines through sides of main door, tv was crap not even Freeview worked properly all channels and bathroom rotten scotia boards etc, and one morning heard room next door alarm going off. The money paid was disappointing"

"It was cozy. Not fancy but just right for us. It is in a great location to use as a base for the whole area. We appreciate the laundry and having our own kitchen. The hot pools and cold pool were an attraction and out the back there is a path to a beach on the lake. Good value for the money. "

"Good "