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"Staff"

"It’s very convenient to go Brookland museum and Benz world. Nice corner room which had a race track view!"

"Clean room, breakfast"

"Dirty, the only clean part luckily were the bed sheets everything else old and dirty. They advertise food but I was told on arrival that they do not serve any food and closed early. The pictures of the place must have been when it was new because it does not look anything like them now. If you have a choice do not stay there. I should have read the comments before booking. I did not stay the 3 nights I had booked, made a new booking at another hotel and moved there."

"Friendly staff and quick check-in. Delicious full english breakfast. Shower had black mould. Shower and sink slow to drain. Air conditioning worked well but very dusty."

"The hotel is in serious need of renovation and better maintenance. The rooms and facilities look outdated, and cleanliness needs significant improvement. Overall, the property requires major upgrades and a much higher standard of cleaning to provide guests with a comfortable and pleasant stay."

"A fantastic stay with our dog with easy access to Virginia Water. The staff were excellent and super helpful."

"★☆☆☆☆ – A Distressing Experience I Would Never Wish on Another Traveller I booked this property through Expedia for one night and, before travelling, emailed the owners several times to explain that I would be arriving with my trained psychiatric assistance dog. Every email was ignored. Had they simply replied before I travelled, I would have cancelled my booking and stayed elsewhere. Instead, I travelled to the property alone with four suitcases, only to be told on arrival, "We don't allow...