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"Great property right next to the Hammersmith tube station, which made travel into city center of London super easy. The check-in was a bit confusing because they had a ground floor that was the main entrance and then the 1st floor where you check-in but could also access a couple of different ways. We took public transportation to the hotel from Heathrow so walked to the hotel from the tube station and couldn't find the ground floor entrance from the exit we took out of the tube station that first day. We figured out the layout pretty quickly though. The rooms were clean and updated and the restaurant was solid. We opted to have cleaning service every other day, in which they gave us some drink vouchers as compensation for being more environmentally conscious. The only complaint was that the elevators were always crowded so we opted to take the stairs nearly every time because it was hard to catch an empty one. "

"Great location with lovely view over the river. Clean room, comfortable bed and fabulous dressing gowns. Amazing breakfast. Will definitely stay again"

"Really cute hotel great location would stay there again "

"Clean older hotel"

"We stayed for a long weekend to attend my graduation. We generously received a room upgrade which was very kind and allowed us a bit more space to get ready and relax afterwards. The team were friendly and professional. We can not wait to stay again later in the year. Special thanks to Grace, Abki and Paula. "

"Spacious comfortable rooms, nice variety at breakfast and wonderful staff!"

"Great location. Loved my room."

"Hospitality was very good but we were disappointed to find that a service charge was added to all purchases at the bar that we were not told about. We only realised this when reviewing the receipt. Service charges should be at the customers discretion. There was also a £50 deposit that was asked for on arrival but not clearly explained!! This was taken on my bank card (which worried me for the duration of my stay, as I had paid up front and never use room service or charge to my room) and when I asked for the payment to be reversed, as I checked out, and a receipt for the negative payment I was told this was not possible. I was very disappointed that we are not trusted. Now if I had been asked for a credit to authorise any charges, If added, this would have been fine but to take a £50 deposit, with no explanation, is not on. Very disappointed. Spoilt my stay. 😟"

"A beautiful luxurious hotel with exceptional staff, wonderful taste and design breakfast and dinner , a place everyone must visit. 100% recommend. Thank you Ritz ,we really enjoyed our stay at your Hotel. "