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"Room was clea"

"Friendly staff. Easy to get to airport. Shuttle bus goes a long way around, so better in a taxi"

"Excellent overall"

"Yes all good "

"The room was clean and spacious. More spacious than some "not budget" places I've stayed. They have food on-site which is great for an "airport" hotel when you don't have a rental car. I'm the morning at checkout I went to the cafe to get a coffee to go. The young man working the cafe was so in tune with my needs. He saw that I was juggling four suitcases and made sure my flat white coffee was well stirred and the lid securely fastened as it was obvious to him that I couldn't juggle for suitcases and a cup of coffee without his extra help. "

"Great location. Friendly staff. Beds were basic but very comfortable "

"I had originally booked a two-night stay through Expedia. However, my work at Charing Cross Hospital ended a day earlier than planned, so I needed to check out after the first night. When I approached the counter, I specifically asked the staff member Waqar if he could assist me. He confirmed he was available, so I proceeded. After handing over my keys and receiving confirmation that the checkout was complete, I simply requested a printed receipt. At this point, Waqar’s demeanour changed dramatically. He became quite impolite, claiming he now had other customers waiting and instructing me to go to the next counter. When I explained that a printout would only take a moment, he began arguing with me, questioning why I was checking out early. To be honest, the interaction felt more like an interrogation than a standard hotel service. It seemed as though I was being questioned about “getting bail a day early” rather than simply concluding my professional stay. Despite my explanation that I was in a hurry to get home after my shift, he continued to be argumentative and dismissive. Lady next to him counter was also dismissive saying printout doesn’t take 5 mins and covering the person but in fact it just took less than 2 seconds. Staff is rude as I could read few comments on other websites and they have neither improved it nor are they apologetic. "

"Complimentary upgrade "

"It was good for the price I paid."