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"Every aspect of service from staff was wonderful but hallways and elevators definitely needs improvement. Some rooms have ridiculously small closets and weirdly set up washrooms that’s why I had to be moved.Problem was resolved promptly and to my satisfaction. Breakfast as well as afternoon tea were wonderful. Dinner not so much with overcooked salmon and not enough proper dining tables. You have to sit at the low lounge tables."

"We didn’t have great service from the direct booking number but eventually booked online with a third party platform. The hotel was well kept and service was overall very good. We booked this hotel specifically for the indoor pool for our kids. Unfortunately the hotel pool/gym are shared by a community athletic club. The two groups don’t overlap well and it did not feel relaxing to be hotel guests trying to use the pool, sauna, and steam room with a family. For the price, I’d spend less and stay...

"This hotel exceeded my expectations in every department - facilities, staff, room, pool. I will definitely return"

"The perfect place to stay in Victoria, BC. Rooms were great, staff fabulous, great location."

"I so love this place so much, very clean and great amenities. The kitchen is so useful and organize. I would love to come back here next time. Affordable place and staff are attentive.."

"When booking at this hotel, careful which wing you book. They have a newer wing which is what they advertise and substantially nicer than the older wing (Laurel). Need to read the details carefully and review pictures of what you reserve. We were told customers “often” make this mistake. Also, the staff were great at times and well trained, although 1 night housekeeping only made 1 of our beds and the next, did not replace our towels. When brought to the attention of the front desk, they...

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"We had originally booked another, more expensive, hotel in the area. After diving a bit deeper into the reviews, we decided to book the Embassy instead and save about $100 per night. We were a bit concerned that the hotel would be outdated and not well maintained. However, we were very pleasantly surprised. The lobby was satisfactory and checkin was a breeze. As we approached our room, we noticed brand new carpeting in halls the continued into our room. The room was spotless, the furniture was...

"We keep coming back! Love this property, even the basic rooms are lovely! We will always stay at the here!"

"Great place to stay while visiting Victoria, especially enjoyed the complimentary breakfast. Staff were very kind and helpful"

"We live that it was close to what we needed."

"Lively hotel. Our view was very poor but hat was the only issue"

"Check in was great, such a fun group! Room was clean and very comfortable."

"We had a wonderful stay at Hotel Rialto! The location was perfect for exploring downtown Victoria, and everything was within easy walking distance. Our room was clean and comfortable, and the staff were incredibly friendly and helpful. We loved the hotel’s charming atmosphere and would definitely stay here again!"

"Very attentive, best hotel and good location"