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"No effort is put into the food. It is awful and half cooked. I tried the buffet, seafood and steak restaurant and room service. Our room was not properly tidied. We had to call back housekeeping."

"Pros - Perfect weather, helpful friendly staff, beautiful hotel and property, perfect amount of walking, lots of lobby seating to relax, wonderful beach with calm sea, abundance of food at the buffet, jerk chicken at the grill is good, tonnes of beach chairs, 5+ pools spread over the property, good evening entertainment, amazing photo staff and reasonable prices, complimentary big bottles of water and fridge drinks, convenient on site parking. Cons - Buffet and restaurant food was bland,...

"Nothing was explain upon arrival. We had no clue about how to get around the resort and asked for someone to explain and we got nothing. Everything seems like a sale in an all inclusive resort where we thought everything was included. We weren’t aware of anything. The staff appears overworked and tired. More negative interactions with staff than positive ones."

"This place is a DREAM! Your blood pressure drops the moment you step on the grounds. The staff is incredible-best service I've ever had! The beach is lovely, the decor outstanding, the food delicious and beautifully served. I hope to go back there again next year!"

"Our experience here at Sandals Ochi was amazing!! We just came home April 30th 2026 and were there celebrating my husband and I's honeymoon, as well as my birthday and it was the best way to do it! The staff were all so friendly and attentive, if there was an accomi"

"The staff was excellent, made us feel welcomed and always checking in on us to see if we're ok. Shout out to the front desk for upgrading my room so that I didn't have to share bed with my mom. Shout out to the kitchen/dining staff also for making my mom's birthday special ❤️ "

"Saga Palma Hotel was a great place to stay. I really enjoyed the authentic Jamaican breakfast each morning, and the hospitality from the staff was excellent throughout. The team were welcoming, helpful, and genuinely good people, creating a relaxed and positive atmosphere. They kindly allowed me to store my belongings after checkout so I could explore more of the island, which I really appreciated. They also helped arrange a driver for me to visit my family’s area in Jamaica, which made the...

"Beautiful property, most of the staff are absolutely amazing... but due to the few inconveniences we had we will not be back to this couples.... we will stick with Negril and swept away, hopefully they are still as we remember . Still 5 star but dropped the ball on us this stay. Probably more my luck , then the norm."

"Good"

"The Expedia confirmation of my reservation stated that a deposit had been charged to my card. This turned out to be incorrect, they had just placed a hold on my card. This led to an issue on check-in when I was asked to pay the full price of the stay when I was expecting only to pay the balance. This misleading information from Expedia created an unpleasant first impression at the hotel. The hotel has old facilities, which are reasonably well maintained. The beds were comfortable and the...

"Pull up to the front desk it wasn’t bad but that area could use a little work. The gentleman at the front desk was pretty professional. The property could use a some renovation also. Pool area was clean. Proceed to the room area I must say it was clean smell good and all I could need for a weekend getaway was there. My only problem I had is that I ask for a dueen bed and I think what I get was two double. But I’m not one for complaining so it was all good. I will definitely be going back...

"Cardiff was excellent to me. the food was great the customer service was out if this world excellent. No where in Jamaica have i gotten such great customer service. i enjoyed my stay and planning to do it again in december when i visit."

"Our experience was top tier! We love Sandals! "

"Shops were very convenient "

"Everything was was wonderful the customer service was amazing I will be back"

"The room was ok. Good light."

"Neil and chase were wonderful butlers "

"I was pleased with the overall experience and will return in the future 👍"

"This was an absolutely terrible experience, never in my entire life I have been treated like this after spending my money I highly recommend that this person be barred from using this platform for their shady business I was insulted by security guards telling me they are doing me a favor to sort out this woman’s incompetence we weren’t even given a code to enter the house we had to go back to security. The house was musty the sofa was grimy and smelly , not even a bottle of water was in the...