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"Great resort. Kid friendly, welcoming staff , good food. Overall 10/10 experience"

"Moon Palace Jamaica is a stunning resort — gorgeous pools, beautiful beach, excellent food and drinks, and warm attentive staff. We had a genuinely great time and would likely go back. That said, a couple of things need to be said honestly. Our arrival was rough. They mixed up our room and we waited over an hour to check in after a long day of travel. For a resort at this price point, that kind of disorganization is a poor way to welcome guests and left us frustrated before we’d even unpacked. We were also pulled into what turned out to be a lengthy, high-pressure timeshare sales presentation. It was aggressive and went well beyond what was implied when we agreed to it. Go in prepared to say no — firmly, and more than once. Once we got past those two things, the resort really did shine. The amenities, the atmosphere, the food, and the overall experience were everything we hoped for. Just be ready for a bumpy start and keep your guard up when the “resort orientation” invitation comes around.​​​​​​​​​​​​​​​​"

"The Expedia confirmation of my reservation stated that a deposit had been charged to my card. This turned out to be incorrect, they had just placed a hold on my card. This led to an issue on check-in when I was asked to pay the full price of the stay when I was expecting only to pay the balance. This misleading information from Expedia created an unpleasant first impression at the hotel. The hotel has old facilities, which are reasonably well maintained. The beds were comfortable and the amenities in the room, water a refrigerator, and a kettle with very much appreciated. Staff were helpful and friendly."

"If you trying to smoke party come back late be loud this is you’re spot "

"Beautiful property, most of the staff are absolutely amazing... but due to the few inconveniences we had we will not be back to this couples.... we will stick with Negril and swept away, hopefully they are still as we remember . Still 5 star but dropped the ball on us this stay. Probably more my luck , then the norm."

"Very affordable and easily accessible from the main road. Lovely beach access."

"A wonderful experience. Highly professional and friendly staff, beautiful setting. Truly a traditional, old world, beach hotel with charm and history but not suitable for young children. Breakfast excellent; lunch adequate; dinner disappointing."

"The hotel was too far from Montego Bay, a vehicle suppose to pick you up from the airport and it wasn’t one, A vehicle supposed to take you to the airport from the hotel and it wasn’t one. So please be careful booking this hotel."

"My trip was a 10/10, the manager was very hospitable, and so was the supervisor. This place is hidden gem, and the grounds, with the three leveled pools, and close proximity to the beach were truly amazing. The staff were amazing, and the restaurant on site was great."