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"We used to come here for many years with our kids in the early 2000's. Back then the resort was in great condition. The street pavement was smooth, for kids to ride scooters and skateboards. All the landscape lighting worked. All the paint was good, etc. They also had a guard gate which limited access to guests only so there was very little traffic. Now it is looking much older, the pavement needs a resurfacing, finish carpentry needs to be redone, etc. It was not badly run down, just not up to...

"Room was full of ants"

"They have people living there on a month to month basis, this creates less than comfortable situations when the people next door to your room are getting into domestic violence situations at 3am and you got work at 5am! They should’ve offered me a discount but they didn’t! They didn’t seem surprised those types staying within their property. Other weirdos observed as well!"

"dirty room dirty bedsheet"

"Comfy hotel, room was a good size and the location was very convenient and in a walkable area with good public transport connections. Would stay again!"

"The hotel amenities were okay."

"The front desk was so helpful. I was able to check in early into my room! Would definitely make another trip here to unwind. "

"Didn’t use the hot tub "

"The bed had stains on it. We checked in around 10/11 am. They said they would text us when the room was ready. That never happened. Instead we went back to the hotel and had to wait in an hour line to be told they didn’t have a room for us at all. The lady had to contact her manager to see if they could even find a room for us. Other guests waiting in line were looking for parking in the city because the hadn’t reserved enough space for them to park even though they had paid for parking. ...

"Very clean room. Lots of friendly helpful staff. The cool air wasn’t working and they had maintenance come right away and fix it. The pool was very large and a great temperature for swimming in early May. "

"Love the customer service, breakfast, and delicious cookies!"

"Within a mile walk to the beach/Boardwalk. It was always able to grab a chair by the pool. Pretty standard hotel room. Took advantage of the discounted water adventures! Found on Expedia and would recommend."

"We were so impressed with all the staff and the full resort! The staff was a step above. So friendly and helpful! I would highly recommend this property!"

"Pool and hot tub have such a beautiful view. Rooms were well stocked with towels and the staff was kind and friendly. Great location on Shelter Island!"

"The resort was well kept & up to date. The rooms were super clean. A big plus was how comfortable the beds were. All the staff was super helpful and kind. Great stay over all!"

"Sheets had some stains on then"

"We had a great stay here! Beds were comfy, location is near the swap meet which was nice. Only issues were that when we checked in, I guess they overbooked certain rooms. So everyone who had an upgraded King room was given a standard double bed. The shower would clog and the ice machine didn’t work. The TV and the in room phone also did not work at all, and when we tried to call the office using our personal phones, the line was disconnected. Also, the power kept going out! "

"My room in the Bay Tower was very nice. However, I wss told they have 24 hour golf carts to take you to the marina tower. I tried to get a ride at 510pm and was told they were on break until 540 and that I could use the walkway to get there. Which I did. Then when i tried to get a ride back at 930pm, I was told AGAIN that they were on break and it would be 30-40 minutes to get a ride back to the bay tower. As a female, traveling alone, I didn't feel comfortable making the walk alone in the...

"Amazing staff "