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"Booked because of the spa, such a disappointment. Tiles missing out of the steam room, only noticed as it wasn’t working, not one shower in the spa area working, had to go into changing rooms to shower down after sauna etc. water fountain not working. Changing rooms not much better, locker had key code locking, difficult to find one that actually worked, hair drier not working either. Such a shame it’s being run down as could be stunning."

"Staff were very polite and friendly, room was clean and quiet. Good place to stay for Wolverhampton wanders fc, a short walk from town center and 15 mins from main Coach Station & Train Station"

"Hotel and rooms need a lot of TLC, water takes a while to heat up and when it does the pressure in the shower is awful. Pool wasnt bad but there were no spa appointments avaliable depsite having a membership. And the junior suite dosent look like the photos. Ended up makkng a complaint andnit was rectified but still not happy with my stay. Wasnt worth the money I paid. "

"Facilities fine"

"Great room excellent venue"

"Warm, comfortable room with a good hot shower. Smiling welcome from the older member of staff in the bar. Thank you! Will return. "

"Reception staff very welcoming. Hotel very old and carpets very threadbear in halls and stairs. Bathroom had stain on flooring and there was mildew on bath/shower mat. No plugs by bedside . Mattress very lumpy "

"This is the second of recent stays we have been in very dated rooms, first visit no hot water and this time the cold water tap on the bath didn't work at all! Spoke to manangement who said we should have called maintenance, however at 7.30am and with 2 dogs who would bark and wake other guests not a considerate option! should have worked in the first place! Manager did suggest he would contact me after we left but so far he has not! Not sure we will stay again now, very disappointing as we have...

"We were made to feel as though we didn't belong there and it was all due to the colour of our skin.It wasn't what they said it was how they acted. "

"They seem to be in the process of updating renovating the hotel but the room was clean comfortable with a nice view of the Wrekin. Only issue was the tv which had poor reception."

"Lovely lady checked me in"

"The staff very friendly Very good food The room the remote didn’t work the toilet didn’t flush and the shower was broken"

"Comfy bed free parking staff very helpful returned few times now...."

"Not impressed that bedside light did not even have a socket to plug into! Staff were really quite pleasant but bar area soulless and purely functional - not welcoming. Also emails from hotel before arrival really instructive and frankly not friendly and welcoming"

"Staff was great - very nice! Food was excellent! The only minor issue was we could not get a very hot shower. Only warm. Sink hot water was very very hot - just not the shower. Staff tried to resolve but did not. "

"Chemist nearby. Some difficulty for unfit elderly clients. Car park needs a 'way out' sign"

"All Excellent..clean spacious room ..nice breakfast "

"Booked a double room, but hotel cocked up and gave us a double. When I went down to complain they said they had no other twins left so would ring around the other hotels, which at 11.30pm was not what we wanted, so - as was with my 17 year old son rather than a work colleague - we stuck with double room. Not ideal at all - a little uncomfortable - but little choice. Person on night shift said to complain to manager in the morning. Manager in the morning said to complain to Expedia - even...

"Everything very good"

"Just okay and nothing more. Staff are pleasant but restaurant service is below par and the rooms are looking dated. "