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"Breakfast clean room"

"Amazing location - tight quarters but very nice finishes."

"Everything was clean, bed was comfortable, and the location excellent!! Everything is within walking distance. Five minutes walk from the train station, restaurants, cafés, groceries, shopping, points of interest."

"They treat tourists as suspects and necessary evil, and add service charges for no reason and for doing nothing. The spa lady was rushing guests out of the spa already 30 mins before closing (for a 2 hour slot its 25% of the time left), even though we explained we won't be showering in the spa, just in our rooms afterwards. She was very aggresive, took my friends slippers away and I practically had to clutch to mine to avoid losing them. She was repeatedly asking us to leave between 8.30 and...

"Location location ! They also catered for our daughter who is Celiac . Would highly recommend ."

"Good clean hotel in a central location on College Green."

"The cleaning staff works excellent and are kind. The rooms are quite sufficient. The location is very good. Breakfast is average but tasteful. The staff at the receptiondesk are mostly unkind. They were discriminatory as well. Charging me 30 pounds for early check in and the lady who was checking in besides me got the check in for free at the exact same time. No, she had not booked early check-in, the guy just said; “enjoy, love”."

"This is a beautiful well located hotel, super comfy beds with great decor and a great breakfast. BUT and this is a big BUT it is not a proper Spa hotel which I did not pick up on until too late, it offers treatments but not the typical pool or sauna options you would expect, I was really disappointed and felt a bit ripped off as I don't feel it is good value for money without having a proper Spa, its a bit cheeky for it to be listed on Expedia under the spa category. But it is stunning, it is...

"This was our fourth trip from Canada to the UK and our fourth stay at Thornbury Castle. There is something truly magical about staying in a place so steeped in history. The castle’s charm, character, and atmosphere make every visit feel like a special occasion. The staff and service are consistently exceptional, making us feel genuinely welcome each time we return. It’s rare to find a place that continues to impress you visit after visit, but Thornbury Castle never disappoints."

"Good price as well"

"the 1 member of staff we saw was helpful. The rest of the hotel was poor. No lift and we were upgraded to 4th floor. Bathroom had no extractor fan, cracked sink and rusty shower., and door didn't shut. The shower it self was good. TV was very small and almost not watchable, but the WiFi was very good (500mb). Wardrobe coat hanger rail broken so nowhere to hang anything as no hooks on any door. Oh and we didn't stay in the Savoy. We had been allocated a room in their sister hotel, birchfield....

"Lovely friendly and helpful staff. Clean spacious rooms. Great location. We walked downhill into town each day and got the 31 bus back up the hill each day and it stops outside the hotel. Great location"

"Fabulous hotel. I am so fussy but loved this place. Spotlesshotel with gorgeous bar and Gordon Ramsey kitchen. Great lounge. Car park next door. 2 min walk centre bath. Fab staff so helpful and so polite. They didn’t stop working two seconds Great breakfast worth every penny. I couldn’t find one fault only check in 3pm"