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"The reception staff were very friendly and helpful when asking for additional pillows ( only 1 pp provided). The breakfast was good and tasty and plenty of attentive staff if needed. The hotel rooms however are very tired with very poor decor standards. Tiles in the bathroom were miss-matched and grubby and flooring lifting in places. Was surprised to have to pay £5 to park the car as a resident though"

"This is not really a 5 star hotel but a 4 star. The staff were delightful, friendly and always ready to help and the spa was amazing, but the room let it down. We had a crescent view, which was lovely, but the mattress was uncomfortable and I had to pad it up with pillows. There weren't the amenities you would expect in a 5 star hotel such as a coffee machine, just a kettle, sachets of instant coffee and no fresh milk. Nor was there a fully stocked minibar, just two bottles of water. Likewise I...

"brewing facilities inadequate no tea just two sachets of coffee 1 orange tea and a hot chocolate loads of milk but no teabags not adequate for tow people. Room was great vintage furniture bath and shower excellent. Enjoyed our visit breakfast was excellent would stop again."

"The property is first class and the staff exceptional.Nothing is too much for them.Breakfasts are superb and the whole experience is quality.Thankyou you very much. Jack and Chris x"

"Nice clean and well appointed room. Friendly staff. Parking a hassle though - there's a small car park over the road which was full each evening, leaving on street (in a bit of a dodgy location) or other paid parking nearby. Good selection of restaurants nearby."

"The smell outside the room was unpleasant, and the pillows and duvets appeared old and worn. Overall, the bedding could benefit from being replaced or updated."

"Great staff. Great room. Great breakfast. We had dinner out on the terrace. It was OK but quite expensive and unexciting. Everything else was exceptional."

"The hotel building is beautiful and the gardens are stunning. The staff were very helpful (reception, dining room and bar. I felt comfortable there"

"Fantastic!"

"The main Hall is beautiful, well preserved and awe-inspiring. The staff could not have been more helpful especially Naila in reception who went far beyond her job description. The location of the breakfast server in the extensive new block was a bonus."

"Nice clean hotel , fresh smell as soon as we entered the hotel . Kept fresh each day . Welcomed by a lovely girl at the reception during check in . Rooms was spacious ,"

"Disgusting hotel. Dirty, bathroom stained, bed ripped. Mattress was old and well used. Rates 4 star but not even close to 4 star"

"It nice hotel i love it but my problem was ice machine the floor doesn’t have one you need keep going to the restaurant for ice"