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"We chose this hotel because it advertised a swimming pool and thought it would be a nice treat for my son and me. Unfortunately, the experience didn’t live up to expectations. At check-in, we were kindly offered a complimentary room upgrade, which we appreciated. Sadly, the upgraded room felt more like a downgrade. There was no toilet paper, no iron, the toilet roll holder was broken. Although reception brought toilet paper and an iron when requested, no one was able to repair the broken toilet...

"Good staff"

"We had a lovely stay"

"We stayed during the recent heatwave, and unfortunately the bedrooms did not have air conditioning, which made our stay quite uncomfortable. We were initially provided with a Dyson fan, but it wasn’t working properly. After reporting this, it was replaced with two small desk fans, which we appreciated, but they still weren’t enough to keep the room cool. Breakfast was okay overall, but I was disappointed by the lack of inclusive options. If you don’t eat pork, there were no alternative meat...

"The Old Hall hotel is a lovely old building, with all the charm you would expect. On arrival the reception staff were fantastic and helped us with parking arrangements. The room was lovely overlooking the Opera House. It was very hot whilst we were there but the room remained cool. The room facilities were good. I cant review the breakfast as the gas wasnt working in the hotel, and breakfast was served in the sister hotel next door."

"We tried to check in early as we were at a wedding during the day. The receptionist said unfortunately this wasn’t possible despite letting other people to do so and would let us know as soon as a room was available (no one contacted us at all). They offered to hold our bags but we later just found it unattended in the reception area. When we finally were able to check in, we were given a room with one tiny fan with a window that only opened 2 inches. When we queried this with reception, they...

"Stayed 1 night whilst visiting a local theatre. Perfect location to walk to restaurants and bars and the theatres. Parking across the road is £9 a night. Modern, bright clean hotel, typical Hilton style. Room clean Good shower in bathroom with toiletries Large comfortable bed Good aircon We slept very well Would use again if in the area"

"King size bed which was a double Air con didn’t work Water pressure was awful and kept going from hot to cold Staff seemed to care but this was quickly shattered when I saw them joking about a customer after speaking to them. The breakfast was ok without any hot vegan options. Room service trays were left unattended outside rooms. I booked to try and escape the heat however this ended up only being some what of a success Pool was warm and uncomfortable to swim in would liked it be cooler I...

"Beautiful period property with modern additional building which gives guests the best of both worlds. Stunning grounds, lovely spa facilities and enjoyed a hot stone massage. Food and drinks were spot on too. Perfect relaxing few days away."

"good service and staff"

"Very nice room with great option for a sofa bed. Good menu at the restaurant, and extremely helpful staff. Very clean facilities. A very lovely place to stay."

"TV reception was unacceptable. Towles were cleaned but stained"

"Nice place"

"I paid £55 for family room, apparently other rooms start at £35. I didn’t need the family room but surprisingly it was all that they had left. The Hotel is undergoing some much needed refurbishment, everything about the hotel is dated, and either worn out or broken. The carpets were thread bear in places and had tape over some of the larger holes. The floors were very uneven to walk over. The furniture was very dated. The bedroom door was just a lightweight internal door, and not a fire rated...

"Self check-in was a bit confusing, but assistance was on.hand to help. Reception was air-conditioned, but the rooms aren't, a clear disadvantage on what was one of the hottest days of the year. A fan was available in the room, to move the warm air about. Breakfast was good, though no cereal to accompany fruit and yoghurt."

"Amazing hotel and spa experience. Staff were really professional and helpful. Spa is really good and decent size pool for a hotel. Food was very good too."

"Lovely hotel. Stayed with my wife for her birthday. We had a deluxe room which was quite a long walk from hotel reception. The room was nicely decorated and the bed was massive! Only negative points for the room were the amount of cobwebs and dust around light fittings and soundproofing between rooms. We could clearly hear people in other rooms using their toilet facilities. We used the pool which was warm and changing room was clean and tidy. Buffet breakfast was superb, there is loads of...

"Food was very good Peaceful hotel"

"hotel is ok. self check in doesn't work mostly which you would think they can fix this. rooms have no Aircon so if its warm i wouldn't stay there. they give fans in the room. its not a horrible hotel but its really on par with a holiday inn or similar. its not really a great hotel but ok if the prices are cheap then its not a bad place to stay. overall they try to minimize any help or extras to keep costs low which i guess is how it goes."