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"the Staff were very helpful and overall customer service was great "

"Amazing hotel "

"Great location, friendly staff, clean room and bathroom. Efficient and quick room service. "

"Warm welcome, cosy bar with open fire. Comfortable bed, clean room hot water in shower and generous breakfast. Great value. Planning to return"

"nice atmosphere, central location. and good food and comfortable stay"

"Staff we're really helpful and the hotel was very good for the price "

"Everything great!"

"Friendly staff, great location and room was pleasant "

"Staff were all very nice, room was nice and big. Clean, breakfast was nice but couldve been a bit hotter. Pillows were like slabs of concrete. But we had a lovely time and will definitely be back. Good access to town and quey side. It was not free breakfast as indicated on survey, we had to pay £12 each if booked the previous day, which we did. Party of 4 people."

"Fabulous stay in perfect location, all staff were friendly and helpful, shoutout to Andrew and Tessie in particular for excellent service of the lovely breakfast, room was comfortable with every amenity required. If I have to find a fault I can only cite the pillows were not to my personal liking."

"Always a great stay here. Staff are friendly and welcoming. Rooms are a great size, clean, and have big comfy beds."

"Bright clean room, very friendly staff, great breakfast "

"Great location with a lovely view. "

"Wonderful stay. Plenty of parking space. Good for a chilled weekend as well as nightlife. Staff were wonderful"

"Staff really good position of the hotel,was perfect for going just about anywhere "

"Staff on the front desk were excellent and so were the facilities "

"Great facilities (pool) and restaurant. Very friendly and accommodating staff who went above and beyond. Great experience and very well located."

"3rd time having stayed here it still doesn’t disappoint, from the staff who are all so very lovely, to the grounds, to the entrance to the rooms, my only criticism is the room we had was a bit tired but very clean, spacious and cosy we will defo be back "

"For the price absolutely amazing. Me and wife had a concert at utiliia arena and needed somewhere to stay. The city steps may look rundown but for the price it was completely worth it. The room was clean for £40 the price for both of us we had no complaints. "

"Clean cosy, quiet room, stayed here a few times. Pillows a little soft for my liking, nice cookies!"