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"Nice staff, had everything we needed for a couple of days in Bham!"

"Air conditioning not work. Horrible"

"Very good"

"Old and seriously in need of a refurbishment"

"Clean room, good air con, nice breakfast. Nice and quiet, will stay here again"

"Lovely hotel, everything you'd expect from a MalMaison. Hotel room was spot on - lovely, quiet and well-sized. I was there during the hottest days of the year so far and the air conditioning worked perfectly. A fan was provided on the second night just because the aircon took a while to start up - I'd strongly recommend getting a second key to keep the electrics running whilst you are out. Gym is typical but big relative to what you'd expect from a hotel gym, with a good weights section, good...

"Excellent all round we have been here a fair few times now never been disappointed"

"Hotel fine. No air conditioning in any of the bedrooms. Just happened to be extremely hot in June 2026"

"A perfect place to stay for a quick overnight city centre location or for a few days."

"Great location!"

"The inside of the room was lovely with new technology for door entry, lighting etc. and we loved the wildlife and farm animals. however the outside of the property was a total mess. It looked like lots of the buildings were falling to bits and the grounds were overgrown and not well kept the restaurant was permanently closed and the shared microwave in the corridor worked but there was no cutlery"

"Good location. Staff helpful. Room was spacious. The breakfast was ok but not great."

"I’ve stayed here before, and it’s usually really nice, but during the heat wave the air-conditioning was utterly useless and it was impossible to sleep."

"Beautiful Tudor style building. The staff were all very friendly and helpful. Lovely room. Great food."

"Wonderfull hotel will stay again"

"Great hotel, the rooms were lovely, spacious and clean."

"Great for a short break breakfast was very busy and not always quickly restocked when things ran out"

"It’s dated and needs some tlc - sadly things like layout don’t help, but things like light sensors only lighting after you reach different bits of the corridor just felt cheap and a poor experience. On arrival there were bugs on the window, had clearly not been used/cleaned for a while"

"Staff were lovely, the room was nice however not maintained to a five star standard as an armchair was heavily stained in the room and general upkeep could have been better. The bed was huge and very comfortable. The grounds are lovely, spa was nice. Breakfast was ok, nothing special. Staff all friendly and helpful. Some rooms near us had ordered room serve and their trays of half finished food outside their rooms was left out all day. In the end we had to ask a member of staff to clear the...

"There was some renovation taking place during our stay. This didn't impact our stay but it worth noting that there was work going on throughout the duration. The staff were brilliant and really helpful. The parking is limited but great value if you are travelling by car and able to stay."