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"Clean. Convenient. Staff was wonderful."

"Top notch stay all around. Beautiful hotel, friendly staff, and location was central to everything. One piece of advice: we made the mistake of booking spa treatments with Thermae instead of the Gainsborough - we should definitely have booked with the hotel. Their facilities were far superior to Thermae's! Highly recommend!"

"Beautiful property located in the heart of The Cotswolds. Great staff, well appointed rooms and lots of Cotswold charm throughout. Food at The Crown was delicious and the included breakfast was a bonus. Easy to get a taxi or Uber into nearby Cirencester. Would definitely recommend!"

"The standard rooms have no view. Our room looked into a wall. For the price we paid it was not worth it"

"Heel mooi hotel, grote verzorgde kamers, het ontbijt is een aanrader."

"We spent 10 minutes here - was a surprise for my partner . But we both got a surprise at the disgusting room we was allocated . Still awaiting a refund Pictures tell the story room 118 5 star hotel really ??????"

"Very nice hotel in brilliant position very near to all attractions. The staff were very welcoming and friendly, especially Sally such a joy to be round. The breakfast was excellent and staff very professional when serving. Room very good, clean and comfortable. Will definitely stay there again when next in Bath."

"Clean room, very friendly staff, great location!"

"Absolutely fabulous! No complaints. Staff was quite helpful as per usual but staff at check in was exceptional! Room was lovely and clean."

"Lovely centrally located with very friendly staff"

"Rather slow and complicated check in process. This hotel requires a credit card holding payment of £30, which they claim is normal practice. Not something I've come across so don't agree, but compelled to do so. It would help if the card reader actually worked! Breakfast and room both adequate given the price."

"Was an unreal stay, in the middle of the city everything you want to do there"

"Poor room and equally poor dinner. I got money off the bill. Avoid the Willow room which was a sauna and directly over the kitchen exhaust. Did not use the pool."

"Excellent staff, amenities, delicious foodstuffs"