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"The hotel was lovely, I upgraded to a suite and was really pleased with it, stunning views."

"Amazing value hotel, could not fault it for the price!"

"The best thing about this hotel is it's location. It is within walking distance of the Roman Baths and most touristy things. The front desk staff are not friendly nor helpful. The hotel does have an elevator which is great, they have AC in the rooms and there is a safe and refrigerator in the room. You have to park your car in an off site parking lot which can get expensive. Breakfast is included and it is very basic."

"The spa was needs a complete revamp The steam room had tiles missing on the seating area , the swimming pool areas were tired and were not cleaned properly The restaurant for breakfast : the tables were not cleared after each course and the dirty plates just piled up on the table When we entered the bedroom there was an empty beer glass under the bedside cabinet it was still there when we checked out The stay was ok but in my opinion fell well short of a 5 star hotel"

"Amazing stay at at gem of a hotel. From the warm staff to the great food we had a wonderful stay. Only there for one night was our only regret. Highly recommend this place if you’re visiting the Cotswolds!"

"Reliable, clean and comfortable. Will be back!"

"Nice clean room with good breakfast and excellent location"

"The staff are lovely, always greet us with a smile and a hello. The only thing we didn’t like was there was no milk in the room for a cup of tea."

"I found brown marks on the bed with pen marks as well on blankets. Toilet seats seem to have a brownish yellow stain on them. We reported this to the front desk and all they did was say they would look into it. We have pictures which we also showed them."

"Clean, friendly, easy to find."

"Clean room, very friendly staff, great location!"

"Wonderful staff, warm and helpful! The restaurant is amazing!"

"Dimora storica molto accogliente appartenuta ad una famiglia inglese. Camera pulita, ottima colazione e cena. Personale cordiale, peccato non aver potuto usufruire della SPA."

"Good location, reasonable walk to town of about 20 mins, breakfast was good, car parking was extremely expensive, and the lift was out of order for all of our visit which meant carrying suitcase up 2 flights of stairs"

"Poor room and equally poor dinner. I got money off the bill. Avoid the Willow room which was a sauna and directly over the kitchen exhaust. Did not use the pool."

"We did not like the view on 4th floor. One of their lifts was out of action and shower wasn't very strong to use. The breakfast was good in the variety of food u could choose to have.."