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"Breakfast menu was quite lean on the cold/continental menu but had varied with the hot food. Could do better with the continental breakfast section. Take note that parking isn’t free or complimentary."

"Clean rooms staff was excellent and parking was easy breakfast excellent Y"

"Pillows were unsuitable and we had a stiff neck. Dinner was not to my taste"

"The hotel was very clean and well run. Breakfast was popular and very organised. This hotel has a lovely ground floor area for relaxing and is a short walk from Statford town centre. Our King room was soacious. The bed was comfortable. The bathroom was dated and a bit small and the air con controls were manual and difficult to operate. You can open the window in tge room which allows for air to circulate."

"Good points: Staff were friendly, accommodation was clean and tidy and food provision and bar was satisfactory. Poor points: The room was pretty sparse and lacking any warmth or character as were the rest of the facilities. We didn’t try the Spa or Golf, so can’t comment on this. gym, sauna, hot tub type facilities (which I would be happy to pay for) are pretty standard in most ‘Spa’ hotels so I felt a bit cheated. Maybe should have looked deeper into the hotel facilities before reservation, but this was a quick decision. Anyway, overall rating is ok. "

"It is a great hotel with good food choice in the Restaurant for both dinner and Breakfast. The staff are welcoming and helpful. The rooms are comfortable clean and have all you need. The Hotel also sits in some wonderful gardens and has Pool and Gym. I have stayed here many times and would always use the hotel when staying in the area. "

"room was lovely and modern, unfortunately was a long walk to the room due to renovation works across the entire floor. Location was great, easy to get to the NEC from there with uber. Food was low point, very expensive and honestly the steak looked like a small burger in size and the mushy peas on the fish and chips looked like a snot smear on the bottom of the plate. Ended up eating elsewhere for rest of stay. "

"We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking. Overall, the experience was mixed. On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value. That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure. The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos. We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past. More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn. In summary, excellent staff, but the property and value for money unfortunately fell short"

"The accommodation is of a good standard and everything was clean, efficient and well maintained the staff were very helpful and friendly. Security was good and the on-site parking, monitored by an external company, was available whenever we needed it. We are very pleased to have made the booking and would do so again when we next say in Shirley."