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"Wasnt the best in cleanliness "

"Less than a five-minute walk from the front water and about an eight-minute walk from the train tube station. All the staff were very warm and helpful."

"What a fabulous place to stay. Clean, comfortable and although modern, it keeps all the character of a 19th century mill. Perfect. "

"The parking was good just at the side of the hotel the staff are great and helpful very professional and always with a smile pleased to help. Breakfast was lovely lots of choice"

"Room was clean enough. All amenities worked fine. Being in the centre of liverpool, it is very noisy so be prepared! Even with window closed, street noise is very loud. Unfortunately, i came down very unwell so spent most time in the room. The sofa bed was very small. Not big enough for my 10&12yr old girls. Did not experience the bar apart from at breakfast. Breakfast was very nice with good options. We realised after we left that we'd left my daughters expensive water bottle in the room as she'd put it down by her side of the bed in the night. We phoned the hotel to ask if it was found when we'd been told it's been chucked away which was annoying as its an expensive branded water bottle. Usually hotels call you to say you have left something but we've been told we now have to email to apply for the refund of the cost of said water bottle. Will be interested to see if i get this back. "

"Superb stay, with a killer view of the River Mersey. Front Desk Staff was truly accommodating, allowing for an early Check-in, giving us more time to see the sites in Liverpool."

"Firstly i must praise Tristan on reception. Helpful, sorted a problem out for me instantly, and with a smile. Imperial is my favourite place, however i have to mention the public toilets downstairs were a real mess, and our evening meal was disappointing. Lets say not as described and vegetables missing. It will not deter me from returning but it did tarnish our stay a little. Every member of staff amazing apart from Chef."

"A tired icon. Full of history, with the entrance and ballroom jewels to behold. The bar is smart and well priced too. However my room - standard double - was very poor. Chipped basin, exposed pipes, holes in the wall, broken loo seat, ceiling cracks, and faded mismatching paint on the walls. Staff were friendly but towels weren’t replaced, and they failed to bring the pillow I requested. They don’t clean rooms supposedly to be sustainable but it feels like it’s just to cut corners and save pennies. Well priced for the city but I couldn’t say I’d recommend due to the condition of the room."