Find Hotel with a Concierge in Fort Myers, FL

"Had to change rooms twice. Mattresses badly stained."

"Everything was great, clean rooms and great staff "

"I made reservations for this hotel March 20-21. I reserved a room with a pull out bed so I could sleep my son. When arriving the room. Had two single sitting chairs and a queen bed, no pull out sofa. The manager tried to find us another room but she couldn’t so we checked out, didn’t stay even 30 mins, all we did was lay our son on top of the bed and we had our McDonald’s bag we didn’t even have luggage. Now there’s an issue getting a refund. They are saying there was a sofa bed there and the room was used. They are lying!! They will clearly be able to see us leaving on camera and not retuning. The hotel was very outdated which was ok we just needed somewhere to sleep but this has turned into a nightmare. I had to drive back home 3 hours because this hotel couldn’t accommodate us and they are not willing to refund and they are denying their part"

"Clean room, friendly staff, good food, great view of sunset"