"Location is excelente! Nice big room, comfy bed and nice hand soap. I went in summer with my husband and 2 kids. I was a little hesitant about paying the deposit thru link after learning that many scammers work that way, but it was the only way since it is a self check in. They do send instructions of everything with steps to enter the room. The key to the room is modern, thankfully my 19 year old got us in quite fast. One thing I didn’t know was that most places in Lugano don’t have air...

"We left check-in a bit too late which came a faff as we were approaching the property on public transport. You need to check-in to obtain an entry code for the building and your room. Our own fault - we should have read the instructions earlier and checked-in to get the code. All good in the end though - the apartment was immaculate, well sited for access across the city and we'd certainly recommend to others and would revisit."

"Excellent and very friendly. Beautiful place. "

"Make sure to go right next to the apartment to check in! There's a big sign that says San Carlo Hotel - you check in there for the apartment. Clean, big, has AC, very close to everything. Very good for the price."

"Jonas the host was really helpful and went out off his way to help with our stay. Great view from the room really nice clean and quite place."

"We could have done with a safe in the room for the security of our valuables. Swimming pool excellent after a hot day sightseeing. Breakfast was also very good. The staff were very helpful at all times. Can strongly recommend this hotel."