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"All staff are very friendly. There is suttle bus available from Gora Station to the hotel, very convenient. Food is excellent. Private onsen is very relaxing. Worth the money to stay."

"Absolutely loved the gym and coed onsen which we spend a few hours a day in relaxing. The breakfast was outstanding and the service throughout hotel was top notch. We stayed in a suite which was so comfortable we didn’t want to leave. We would definitely come back. Thanks for having us:)"

"The room is clean and all service is perfect,the hotel very near the stations "

"Amazing stay! "

"We loved our stay at Hyatt recency Hakone. The staff members are very nice, patient, polite, helpful, and very thoughtful. The free shuttle service between the hotel and Odawara, Sounzan, and Gora stations were so convenient. The hotel room was big and beautiful. Beds were comfortable. The onsen was very relaxing and doesn’t need a reservation. W"

"An amazing stay! This hotel spares no details from beginning to end. A perfect blend of traditional ryokan meets high end hotel. "

"Quiet place in the mountains with hot springs. Staff was very nice!! "

"Resort staff picks you up from the train station and drops you off at the station. As you arrive, check in was quick and easy. The facility is amazing with authentic mood. Food is fantastic and hot spring is private and peaceful. "

"Convenient location and beautifully appointed "