Apartments in Hartlepool

"staff were really friendly however our room had a foist smell to it when we first arrived which we then discovered mold on the wall "

"Really didn't enjoy our stay. The room was dirty especially around the windows and in poor state of repair with multiple chips in the basin. We had to climb a very old spiral staircase to get to the room which would be an issue for anyone with mobility issues. Finally we were given a choice of breakfast either at 7.15 am or 10.15 and nothing was available in between."

"Spotless room lovely staff everything you need close by within walking distance shops restaurants pubs just be careful at night time I wouldn’t recommend going out alone "

"Stuart met us on arrival and was so helpful. Taking the time to advise us on best ways to go into town, and then changing our room to one with a separate shower rather than over the bath which was better for my husband. He arranged a taxi for us on departure day and was just so nice. All of the staff were friendly and helpful and the room was spotless."

"Staff excellent, breakfast good, could have been a bit warmer, lovely grounds on a sunny day. Busy car park, its big so you might have a walk to the Hotel."

"Friendly and helpfull staff 24hr front desk. Basic Breakfast available however other places inside service station and a starbucks or greggs just down the road. Lunch and evening meal menu available or again can use the service station outlets. Personaly I just had food in the hotel. Rooms are pretty good and shower is great 👍 "

"Front of house staff friendly and smell on entering the hotel is amazing. Didn't use Carter & Fitch this time after the last disappointment but had a drink and seemed frendlier. A smile costs nothing as they say.... "

"Lovely room. Super clean."

"Very nice lady on reception. Paid for breakfast which was not as ordered. We gave exact instruction as items to be very well cooked, this was not the case and did not have time to return it! The water in the shower was freezing. Plus the extractor very noisy. Parking was great and bus service very close. Enjoyed drinks in the bar, such a pity the other major things were not up to scrach. "