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"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."

"A fantastic hotel in a great location for visiting Inverness, riverside and scenic, lovely breakfast and friendly staff, super clean and a great feel."

"We really enjoyed our stay this weekend at The Royal Highland. Rooms are comfy, clean & well equipped. Staff are polite & helpful. We’d stay here again. "

"I have stayed many times at this hotel and this will probably be the last time. I paid good money for a totally sleepless night and a very basic breakfast. When booking, I specifically asked for a room at the front of the hotel. I do so regularly, as I know from past experience that rooms, particularly the low even numbers can be noisy, so I was disappointed when arrived and was told that I was allocated Room 102. I told reception that I had bad memories of room 102 as I had stayed there in the past and it is the noisiest room in the hotel; which was why I had requested a room at the front. Reception was very unhelpful, completely unsympathetic and simply said there was nothing they could do. Room 102 lived up to my expectations, with unbearable loud noises from extractor fans and other machinery operating not far from the room window. I couldn't do any work because concentrating was impossible. I am a light sleeper - hence my request which was made when booking - and I couldn't get any sleep because of the constant racket from outside, which went on throughout the entire night. Breakfast next morning was a lacklustre affair. No fruit salad, no fresh fruit, no fried eggs on offer and the other breakfast items were fewer than is usually available and they were very slow to be replenished when they ran down. Check in the night before had been painfully slow and staff on reception were not helpful. I wouldn't want to go through this again and I wouldn't wish it on anyone. "

"Excellent breakfast buffet. Walking distance access to city center."

"The service was wonderful. The staff helped arrange things like taxis and a horse ride and made sure I got breakfast before an early morning tour (excellent scones!). They were especially accommodating on my last day when I was taking a late train, allowing me to shower and have a place to hang out for a little while in the late afternoon. The common areas feel historic but comfortable and well kept. The rooms are mostly updated but if you want a historic feel, be sure to request it. Pretty much all the rooms are a little different. There’s a lovely walled garden onsite and I got selfies with the Highland cows in the neighboring field. Just know that if you don’t have a car, it’s about a £12-14 cab ride from town. "