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"Truly outstanding! Everything—from the exceptional staff and top-notch service to the excellent amenities—exceeded expectations. I even accidentally left my pants behind, and they graciously shipped them to my next hotel at no cost. Now that's incredible service!"

"Outstanding. Our stay at the Hyatt was the best, staff went out of their way to help us with absolutely everything and make our stay special. The shuttle service was great and so helpful for us to fit in doing as much as possible. The room was perfect, we chose “Mountain View” and it was a great choice. The Uzumi spa was very clean and had everything we needed to relax and wind down. Kids were happy and enjoyed the games and books available in the drawing room. I highly recommend this hotel. "

"It is the place to be if you want in enjoy the Japanese culture and cuisine. The staff were incredibly courteous, helpful and assertive. They go the extra mile to make sure thier guests are happy and comfortable. I have been to excellent hotels around the world but this hotel exceeded my expectations. Wonderful place to be."

"The staff were helpful & friendly. The room was small yet met our needs. The hotel is closer to the Takebashi station than it is to the Kudanshita station, which is useful information for travelers. Breakfast is basic but good for getting out early."

"Have a good stay"

"Everything was flawless including the staff who all were multi lingual "

"Best part of our trip! So relaxing, food was amazing. Would recommend to anyone. "

"Very nice stay, they had everything we needed and there was no noise despite being so close to the train station. "

"Excellent hotel. Onsen inside room. Hotel Onsen very good too. "