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"We chose 2 Superior Japanese rooms (Mt Fuji view) with on-deck soaking tub for 8 adults to share. Also dinner and breakfast plan. This reservation was a bit of a splurge or our first 2 nights in Japan. It was wonderful! Truly exceptional staff! Incredible views. Both of Mt Fuji from the room we selected and also of the (very nearby/easily walkable) lake from the dining room and in the evenings. The meals were excellent in presentation, content and service. The intermittent shuttle was convenient and appreciated. The onsen offerings were very enjoyable for the group and not at all crowded when we used them. In fact, the hotel in general seemed quite and calm. The public areas seemed well finished and updated/or well maintained. Some wonderful, artful and authentic accents too! Our Superior Japanese room accommodated pretty well 4 adults sleeping in futons on the tatami mat floors (which takes some getting used to). We requested 4 single futons rather than what seemed the standard 2 double futons. We also requested another regular chair (so 2 total). There were also 4 floor seats around a short-legged floor table. This extra chair also came in handy when juggling luggage some in the mornings and evenings when getting ready. so we could avoid luggage have much contact with tatami mats. The room did have some aspects that were old/dated but which were also very well maintained and clean. "

"Beautiful view, very friendly staff, very clean! Nothing bad to say about it!!"

"Excellent service!"

"Nice place"

"Beautiful setting/location. Delicious food."

"Great property and great staff!"

"Really great area"

"The best part of the hotel is to wake up in the morning and look out your window to view Mt. Fuji. The hotel is dated, but has been tastefully updated over the years."

"Amazing staff- made us feel welcome. "