"Good costumer service!"

"Rooms were not serviced on a daily basis and the parking was too expensive."

"They need to limit beach lounge chair time as most chairs are just holding towels. The food at Rum Fire needs improving. Not having Edge of Waikiki there is a real bummer - the food was good and they had live music all afternoons. Bring back the cafe / bar and live music. Hotel room cleaners and check in were amazing as well as pool slide staff. Also, you should lower the age to 12 for the adult infinity pool so families can stay together. Mature 12 year olds (tweens) start to outgrow the kids...

"Staff members were nice! The room was clean"

"Staff were super kind, breakfast was decent, parking is only valet which we appreciated and the men were awesome, fast and kind, and our room was cleaned periodically. We got updated to an ocean room view and it was nice! Although we couldn’t fully see the ocean because of the other tall buildings but that is ok because we weren’t in the room most of the time. There was construction one day, it was during the day but we were so tired at that point that we wanted to sleep mid-day. Unfortunately...