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"The jacuzzi in the room was a nice touch"

"Mixed experience: Great dining, but management simply "doesn't care." For a MICHELIN Key hotel, the hospitality was highly disappointing. The biggest issue was the dismissive attitude from management—when I reported the trash-filled pool and safety hazards (door stops in walkways), the manager claimed the pool area "wasn't their responsibility." This lack of accountability is unacceptable for a luxury property. Service was unprofessional, particularly regarding elevator access. The decor also feels lower quality than expected. On a positive note, La Fontaine was exceptional. However, I would skip the Chinese restaurant, Chyna Club. Great food doesn't justify management that refuses to take responsibility for basic cleanliness and guest safety."

"Stay was nice staff nice newly Reno nice hotel"

"N/a"

"Not our favorite."

"We enjoyed our stay and room. We also had a great view, however the windows were very spotty and "

"Casino hands down was really nice and fun! Staff was pleasant and very helpful! Pool closes at 6 which is a little early. I will say over all the experience wasn't bad, however the room does need a deep cleaning, especially the tub and shower. Also the AC vent needs dusting! I just didn't get that cozy feeling I was looking for in the room unfortunately, but the room got the job done. Would I stay again, yes. Also great location! "

"Yes"

"I was a wonderful hotel to stay very nice especially to get does Krispy Kreme donut and coffee’s great"