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"Loud music throughout the night."

"Wanted to stay closer to where we were going for the weekend and I don’t know how this place has decent ratings. The cleanliness was fine, but it’s clear that they don’t prioritize it. The curtains to the windows were nasty. The door didn’t shut all the way so we had to use a chair to keep it closed and you could hear the outside clear a day meaning we didn’t sleep much. Found a half drank pop can in the lamp shade between the bed. When we asked for more blankets and towels, nobody came twice, so the 3rd time we asked was when we went to the lobby and just asked them to hand it to us there. We didn’t even want to see what breakfast was about, it made me sick thinking about it. The atmosphere wasn’t good and when we expressed our issues, we were just told that there was a miscommunication. I don’t know what that is supposed to mean, but when it was our last day we left so fast. Never going back there. I’ve been to places nearby that cost less for better quality. It’s not worth the convenience of being closer to Kings Island. "

"Great place to stay will be back looks and smell brand new"

"The resort was very clean and the staff were very family friendly and my entire family had a an amazing weekend!!"

"The shower control was uncontrollable and continued to turn and turn to the point. I was fearful it would come out of the wall. It needs to be adjusted. The door automatically closes, and when it did, the lock popped loose from the door. It was eventually fixed the next day. There are a couple of other small things, but in general, it was not a good experience."

"While I was in the process of checking in the manager cancelled my reservation. The front desk staff had the reservation one minute then blamed Expedia for cancelling it the next. The manger came out and said she had actually just cancelled it moments ago. I asked why she would cancel my reservation as I was checking in and she said Expedia oversold the rooms. I asked her if every room was oversold since the day I reserved and paid for my room 8 months ago. She said she had to idea. Then told me there was nothing she could do and I had to contact Expedia to rebook elsewhere. I had no time for this as I was checking in just in time to get ready and make it to an event. When I asked to speak with her manager she said she’d see what she could do and booked me into a king room instead of the reserved double queen. Breakfast buffet was cold and the coffee ran out. I would not stay at this hotel again"

"Everything here was clean, staff was competent and friendly. Would definitely recommend."

"Yes"

"The Breakfast was great, room and amenities excellent. I ate dinner at the bar, and the food was wonderful as well. The wine options could be better. Sara the bar team was excellent, and Mark of the front desk was a delight and kept the water filled. I will return and stay on my next visit. "