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Troy

3.0 star property
Hotel with free breakfast, steps from Kensington Gardens

Choose dates to view prices

Photo gallery for Troy

Property entrance
Executive Double Room | In-room safe, blackout drapes, free WiFi, bed sheets
Free daily buffet breakfast
Interior
Lobby
Troy Hotel captures Kensington's charm with genuine hospitality. Guests enjoy a breakfast buffet before exploring Kensington Gardens and Palace. Multilingual staff offer local insights, and practical amenities like laundry services and luggage storage ensure a seamless stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

Single Room | In-room safe, blackout drapes, free WiFi, bed sheets

Single Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, blackout drapes, free WiFi, bed sheets

Executive Double Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Deep soaking bathtub
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | In-room safe, blackout drapes, free WiFi, bed sheets

Double Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
In-room safe
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
In-room safe
  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
In-room safe
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

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About the neighborhood

Map
68-70 Queensborough Terrace, Bayswater, London, England, W2 3SH

What's nearby

  • Kensington Gardens - 1 min walk - 0.2 km
  • Hyde Park - 10 min walk - 0.9 km
  • Kensington High Street - 13 min walk - 1.2 km
  • Marble Arch - 6 min drive - 2.3 km
  • Oxford Street - 8 min drive - 3.3 km

Getting around

  • Queensway Underground Station - 3 min walk
  • London Paddington Station - 13 min walk
  • London City Airport (LCY) - 60 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪New Fortune Cookie - ‬3 min walk
  • ‪The Park - ‬2 min walk
  • ‪MEATliquor - ‬3 min walk
  • ‪Pret a Manger - ‬3 min walk

About this property

Troy

Hotel near Hyde Park
Close to Kensington Gardens and Kensington Palace, Troy provides a free breakfast buffet, dry cleaning/laundry services, and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Multilingual staff, a 24-hour front desk, and tour/ticket assistance
  • A TV in the lobby, laundry services, and luggage storage
  • An elevator, smoke-free premises, and a front-desk safe
Room features
All guestrooms at Troy include comforts such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 30 per day); discounts available

Food and drink

  • Free buffet breakfast available 7:30 AM to 8:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:00 AM
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25.0 per night

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 30 per day (984 ft away)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Troy Hotel
Troy Hotel London
Troy London
Troy Hotel
Troy London
Troy Hotel London

Frequently asked questions

Is Troy pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Troy?

Check-in start time: 2 PM; Check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Troy?

Check-out is at 11:00 AM.

Where is Troy located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens, Hyde Park, and Kensington High Street. Kensington Palace and Royal Albert Hall are also within 1 mi (2 km). Queensway Underground Station is only a 3-minute walk and Bayswater Underground Station is 5 minutes.

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Reviews

Troy Reviews

7.8

Good

8.0

Cleanliness

8.6

Location

7.6

Staff & service

7.8

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 141 out of 754 reviews
Rating 8 - Good. 383 out of 754 reviews
Rating 6 - Okay. 184 out of 754 reviews
Rating 4 - Poor. 32 out of 754 reviews
Rating 2 - Terrible. 14 out of 754 reviews

Reviews

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Would most definitely return.
Stayed 1 night in Dec 2022

10/10 Excellent

Donalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 4 nights in Sep 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old bed and furniture
Stayed 3 nights in Feb 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service is fine, staffs are friendly and helpful. Wifi is somehow not stable. They better strengthen the wifi signal rather than ask people not to download big files. I think it won't cost too much.
Stayed 8 nights in Aug 2022

2/10 Terrible

Susanne Christine Elisabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should close: heating (if it works) is right next to the headboard of the bed, shower is 70x70 cm, bathroom is 100x70 cm including sink, mattress is worn down to the metal, catastrophic! You can hear every little step from the resident above you, breakfast is terrible, only dry rolls, butter, packaged canned jam, thin coffee. Room very cold because unheated, simple glass pane as a window. Never again!
Stayed 5 nights in Nov 2023

6/10 Okay

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but comfortable although my room was very warm, although it was 24 degrees outside. I had to prop open the sash window as it would sometimes close itself and when I tried using the ceiling fan the whole thing shook and looked like it was about to fall off ,so I switched that off. Aside from that staff were friendly, room was dated but clean and breakfast was good.
Stayed 2 nights in May 2025

8/10 Good

Livien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed en rustig; betaalbaar

Goed en rustig hotel; prijs/kwaliteit in orde. Tijdens mijn verblijf werd de lift vernieuwd; dus via de trap naar de 5de verdieping; minder leuk natuurlijk, maar dat is slechts een tijdelijke situatie
Stayed 3 nights in Jan 2025

8/10 Good

JUNICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
電子レンジが使えるのが便利だった。
Stayed 7 nights in Jun 2024

8/10 Good

Steinar

Liked: Cleanliness, staff & service, property conditions & facilities
Beliggenheten ved Hyde Park ,kort vei til undergrunnen , i Queensway kan du handle ting du trenger på rommet , flere spisesteder ,minibank , puber hvor de har god mat og som viser fotball på storskjerm. Hotellet ligger i en stille sidegate. Hotellet hadde hyggelige ansatte , rommene var rene og ikke minst store i forhold til mange andre hotell jeg har vært på.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kurt-Lennart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Har bott på Troy väldigt många gånger med familjen. Vi gillar det.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und freundliches Personal. Frühstück vollkommen in Ordnung! Perfekte Lage!
Stayed 3 nights in Dec 2023

8/10 Good

Junichi

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
室内の設備は良好で問題なし。一時的な問題だと思うがエレベーターが故障していた。滞在した7泊目にも直らず、3階から階段でスーツケースを下ろさねばならなかった。 セントラルラインのクィーンズウエイ駅とサイクルラインのベイズウォーター駅が近くにあって便利。 ケンジントン公園とハイドパークがそばにあるのは大きな魅力。
Stayed 7 nights in Sep 2023

8/10 Good

Carina

Liked: Cleanliness
Fin beliggenhed. Meget spartansk, inkl morgenmaden..ingen service der ud over det sædvanlige, tror ikke morgenmadspersonen kunne engelsk og sagde jo nok derfor heller ikke godmorgen.. Gammel brygning med gamle knirkende gulve, så man kan let komme op om morgenen når dem ovenover står tidligt op! Ellers fint hotel med som sagt en fin beliggenhed

6/10 Okay

Vibeke

Liked: Cleanliness, staff & service
Det ligger rigtig fint. Nem indtjekning og venligt personale i receptionen. Det er god nattero og det føles trygt at gå rundt. Det er meget meget nemt at gå til Oxford street- det tager ca 25 min. Nemt at gå fra Underground. Vi boede på et forholdsvis stort værelse med tilsvarende stort badeværelse. Morgenmaden var dog ekstremt skrabet. Tror aldrig jeg har set så dårligt et udvalg. Hotellet er generelt noget slidt men funktionelt. Vi ville dog ønske man kunne købe en øl, en kop kaffe eller lign.

8/10 Good

Lynette

Liked: Cleanliness, staff & service

Great transport links

Used tesco vouchers so paid very little solo trip for theatre so didnt spend much time in there but it was clean staff very nice and the breakfast was a added bonus room was clean bed bit hard shower small and could of done with somewhere to put your shower gel ect oh there was a fridge in a hidden cupboard tv signal wasnt great but i didnt really watch it Overall the room and breakfast room where a bit chilly But id stay again if the price was good Excellent transport links tube and bus
Stayed 2 nights in Nov 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Super location near Queensway tube. Traditional pub nearby. Comfy rooms and breakfast “ok” but ordinary.
Stayed 1 night in Oct 2022

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra: Nära till 2 t-banestationer, plus gångavstånd till en massa olika affärer och restauranger/caféer.
Stayed 3 nights in Oct 2022

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war einfach Top alles
Stayed 5 nights in Jun 2022

8/10 Good

Charles

Liked: Staff & service
The location was amazing. The hotel was on the older side so it had fewer amenities, like air conditioning. Our chargers blew the breakers but management worked on the problem. After spending one night there we decided it would be best for us to move. The management worked with us to resolve the issues to our great satisfaction. The management was amazing. This review supersedes an earlier one, when after talking to representatives at Expedia, I thought all hope was lost.
Stayed 4 nights in May 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Noisy, not a positive experience

Troy was an extremely disappointing hotel. The noise emanated from both inside and outside the hotel. My wife and I could barely sleep. The breakfast was substandard as they only served stale croissants, and cold cereals. The shower was excellent and probably the best part of the entire stay. The front desk assistance were nice enough. I don’t often leave negative reviews but this was not a comfortable place to stay.
Stayed 3 nights in May 2022

8/10 Good

Jennifer

Liked: Cleanliness
I’ve stayed there several times,it’s a convenient location.The breakfast is sufficient, but always the same. I would stay there again.
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back!

A comfortable hotel with lovely old features, located in a quiet street close to park and tube station. Very friendly staff and good breakfast. Great value for money.
Stayed 1 night in Apr 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy for where I needed to be

Perfect for my needs, simple. Breakfast was an extra bonus too
Stayed 1 night in Mar 2022

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
I've stayed in the neighborhood and like the area but this was my favorite hotel. The room was not huge but adequate for two people. The breakfast was good and the staff helpful.
Stayed 2 nights in Feb 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the family room which was large, clean and comfortable. The breakfast was limited in choice but adequate for what we needed. The staff were all friendly and the hotel clean throughout. We would stay here again.
Stayed 2 nights in Jan 2022