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"Clean rooms welcoming staff."

"We had reserved the Blue Ridge Suite for one night, but when we arrived, we were informed that we had been upgraded to the Roosevelt Suite. It was beautiful! The words I would use to describe our suite and the hotel would be classy, charming, and relaxing, and the staff was incredibly professional and courteous. Our only regret was that we were only there one night. Next time will be more."

"Staff were pleasant and helpful. I selected this hotel because it advertised a restaurant onsite. It does not. Breakfast is self-service like most restaurants, but there is NOT a restaurant. There is what looks like a bar with hours posted, but it wasn't open once. I even confirmed with hotel staff. There is no restaurant on site."

"Very nice hotel clean and well taking care of we really enjoyed our stay will be back soon"

"Beautiful place and great communication with the staff."

"So, here is the thing about the hotel. It's just run down. My room was clean, and the bathroom was clean as well. The staff was really friendly and helpful. It's kind of you get what you pay for, but believe me, there are far worse hotels I've stayed in. I was only there for the night, came in for a medical scan, and left the next day. Would I have stayed there longer, possible?"

"Absolutely awesome accommodations. Room amenities over the top! We will definitely use ES Sonestas when available."

"Massanutten is a great place to stay, staff are friendly and there are some good activities. "

"Clean room, spacious. Good breakfast. Staff helpful. Perfect location for wineries. "