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"Awful hotel, dirty and disgusting "

"This resort is stunning. Unfortunately, we were stuck with 3 days of cold, wind and rain while we were there, so didn't even get to fully enjoy it in its entirety. Even still, we had a wonderful time. Our room was beautiful with a pool view and private hot tub on our balcony. The biggest highlight to us was the FOOD!! Rarely do we walk away from an all-inclusive resort raving about the food, but by far, the best food we've ever had at a resort. Delicious meals with plenty of options. Drinks were also wonderfully made! "

"The room was comfortable and the breakfast was good. The location was great for shopping and the must see, the museum. Parking is a problem, very limited and narrow streets."

"This is a very nice, new and modern hotel. The breakfast every morning is very good and contains a lot of options and variety of food. We arrived early in the morning on our check-in day, and the staff was incredibly friendly and got our room together as soon as possible for check-in a bit before the standard time. Nice view from the sea-facing side of the hotel and only about a 20 minute walk to Heraklion center with a lot of restaurants, shopping, souvenirs, etc. Overall, this was a great stay. "

"Great place, easy location, close walk to city center, clean room, complimentary upgrade to my room, great job Atrion!"

"Convenient location near airport with a lovely rooftop space that doubles as the breakfast room"

"It was ok, we have stayed at the other two hotels, Stella Island and Stella Palace, and to be honest this is not on par with them. The food was very limited, not much choice and if you’re a fussy eater you might struggle. All the flowerbeds were overgrown and if you had a sunbed next to one there was a strong smell of cat urine. The drinks weren’t great, the soda had that off taste or dirty pipes and isnt branded. There were also cockroaches in our room that came from the toilet floor drain. The staff were nice other than one girl at the smaller pool bar, she was always moody and acted like it was a hindrance to serve people. Overall it was ok and Iv give it a 3 out of 5. I’d probably rather stay at Stella Palace for the same price next time. The pools were clean but they do allow sunbed reserving and most were taken with towels by 7.30am. Some weren’t even used all day that had been reserved and the staff didn’t do anything to stop that from happening. This would be a major problem at high season."

"The staff were really nice. The shower was a little small."

"The food was probably the most disappointing thing about High Beach. There were large quantities of food and they were varied. The desserts were generally excellent, the breads were delicious and the cold and uncooked items were generally good but the hot and cooked foods were really poor. None of the food that was supposed to be hot was actually hot. It was all tepid. Even the soup which was in its own supposedly heated electric tureen was barely warm. Dishes which were just delivered from the kitchen were not hot. Every chicken dish, except for the chicken skewers, was totally dried out. The fish dishes were all very fishy smelling except for the mussels and the octopus. The stewed lamb, pork and beef dishes were acceptable but not memorable. Supposedly the nights had themes but had we not asked them what the themes were at the Concierge desk it would have been difficult to tell. Just to elaborate, on Greek night you couldn’t find moussaka nor any dessert with filo dough. • Being from the US, we decided to do our one table service dinner on Mexican night. So we made a reservation and went to Elia. The service was very good but again, the food was barely warm (given that we were sitting where we could see the food as it came out of the kitchen this was perplexing). My daughter and I had beef cheeks which were stewed and OK but the beef was served over a supposedly smoked eggplant puree which was the most unappealing brown color you can imagine. "