Search B&B in Marne

"Hotel is centrally located in Grand Rapids. Rooms are dated and need update. The wedding rooms and event areas are nice."

"Whatever you do, DO NOT STAY AT THIS HOTEL. This is single handedly the worst experience I've ever had at a hotel, and I was in the building for under an hour. After entering the room that had been reserved for nearly a month, I was shocked with the condition of it. The bed was unmade and disheveled, sheets and pillows were not clean, dirty towels were thrown around the main living space and bathroom, soap provided by the hotel was opened and on the bathroom counter, used toiletries were left on shower shelves, garbage cans had not been emptied and trash was found throughout the hotel room, and a red stain was found on the counter. Due to these conditions, as well as the complaints of previous guests, we were not comfortable continuing our stay at this hotel out of concern for our health and safety. We returned to the front desk to inform them of the conditions of our room and the housekeeping manager referred to this issue as a "mystery" and offered to clean the room. We were not offered to be moved to a different room. We've been fighting to get a refund from the hotel for days now, and it has gone absolutely nowhere. Save yourself the time, money, and stress and stay somewhere else."

"Beds were comfortable. Room was clean. Quiet. "

"Know that you have to pay for linens exchange. All cookware has to be paid for as well. Slightly sketchy but good if you need somewhere to sleep while on the road. The staff is not available after a certain time and aren’t available until late morning. Rooms are mostly clean, but bed and bedsheets/comforters are very thin. Almost emergency blanket quality. Ok for the price, but definitely not a frequent stay."

"Nice one-night stay here. Rooms were spacious and comfortable. Breakfast had lots of options and was excellent. Pool and hot tub were nice. We especially liked the lobby, which had a drink station and books and games for kids."

"A hotel I will not visit again! It was under construction. No coffee in the morning and Ng. Restaurant and bar closed. The hot tub had one (1) jet working and temperature of the water was cool! The rooms were clean. The beds had no blanket but a thin duvet lined with cotton balls inside that has been washed hundred times. Not a basic warm blanket. The bathroom was very modern and nice.!The curtains needed to be clean. Lastly I couldn’t get the TV channel selection. So, I gave up! Hope you find this helpful for future clients.!"

"Worst hotel i have ever stayed in. I stay in hotels 10 months a year. The TV was broke. The sheets and beds were dirty. Breakfast was gross looking. I will never stay at this brand"

"Things they cannot help: it's an old building, with VERY thin walls. We were privy to our neighbors conversations, whether we wanted to be or not. Things they CAN help: Filth and misleading advertising. First our room was filthy. The baseboard was peeling away from the wall, with nails exposed, it had clearly not been even vacuumed (as evidenced by debris and prior customers key card on the floor), the bathtub/shower was moldy and filthy, the door of the fridge was sticky. We ended up wiping down every surface with lysol wipes - but the tub was too much for those to handle. Next - they only provided 1 partial toilet roll. (Really). I didn't think much of it until we discovered (at 3am) that there was not a "next roll", and then we ran out of tissues. In the hallway leading to our room, there's a door, off the hinges. Just leaning into a room of some sort. What's up with that? "Oh yeah, it does that." Also, the outside door near our room stopped working. When I notified the front desk the response was "oh yeah, that happens". Excuse me? That is an unacceptable response, and if you know it's an issue and are awaiting repair, put a note! If you're such a crappy hotel you're not bothering to repair it, still, leave a note! So inconsiderate. Luckily we're not handicapped, but there are handicap parking spots, so those people are unlikely to be able to walk all the way around to the front when the door doesn't work. Second, the advertising makes it sound like it's walking distance"

"Breakfast was great. Staff was nice. Location was great. Offered non feather pillows!! "