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"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Clean room and good location "

"Clean and great location "

"Beautiful hotel with amazing location & views. Great pool Room furniture was a bit old / too classy"

"Standard breakfast for mountain resorts in Switzerland. Absolutely nothing special "

"Property is clean, location not bad at all; although from the pictures it looks like it’s at the lake and not really. But you can get to the center in 5 minutes by bus (city bus included)and the bus stop it’s 3 minutes walk, or you can walk look at the city, takes 25 minutes to the piazza. "

"Cosy room with a very good breakfast by the waterfront!"

"This was a fantastic hotel! Very new so everything clean and up to date. Design and lighting very nice. Bed super comfortable. Room had everything you need (fridge, kettle, good-sized towels). Appreciated having a proper hair dryer and conditioner in the bathroom. Two buses go right from the Locarno station to the hotel and since the hotel offers you a Ticino ticket, I traveled all over the area without having to pay any extra fees in transportation. Staff super friendly, helpful, and present. Lots of options for breakfast. Hotel in a quiet area, but like I said with easy transport to train station. Nice running path along the river. Fitness room had foam rollers which were amazing to loosen up muscles after long days of hiking. Would definitely stay here again!!!! Thank you!"

"As soon as you walk in the building you are greeted by the most hospitable people. With views and location out of a storybook from your balcony, parking very convenient. I will always recommend to others looking for a perfect stay"