Find hotels near Maya Museum of Cancun, Cancun from AED 983

"We had a short stay at this property and thank goodness for that. Upon pulling up you can see that this is an older property. Check in- wasn't a smooth process, wasn't told where to go, kids weren't added to our room which then made more of an issue when booking our meal for the next evening difficult. The room that we were put in was very old and adjoining to another family. The balcony door didn't lock. When having a shower it felt like you may fall through the tub which was old lacked caulking and the tap wouldn't stay at a consistent temperature. Not to mention the crumbling drywall around it. We found there was a smell in our section of the hotel that we were put in. When dealing with the staff had to ask for things multiple times at the front desk and even then it didn't happen. The food was sub-par at best. There could have been more fresh fruit available. The entertainment was poor. I wouldn't recommend coming to this hotel at all. "

"Delicious food, great staff, large clean rooms. Buffet and all restaurants are delicious! Drinks from every bar are great. "

"Food was good and staff very friendly "

"Ok"

"This place was beautiful, excellent food, friendly staff and lots of fun "

"We enjoyed the balance of a quiet environment and options to participate in activities. The staff are super helpful and friendly. A must destination in cancun for adults. "

"“Overall I really liked my stay. The place is nice and comfortable, and I had a good experience. However, the shows at night felt a bit short, and I think they could improve the atmosphere to make the evening events more fun and lively. With a little more energy, it would be perfect.”"

"Horrible absolutely do not stay here. Horrible waste of money. Basically it’s a bunch of drunk obnoxious parents and their l teenage underage kids drunk rude disrespectful thieves parents and kids both acting like they’re better than everyone else. No one is friendly or wants to be friends or have a good time. It’s primarily all 14–20 yr old kids drunk. Do not bring ur daughter here or allow her to go. The food is horrible and tastes like garbage. Better be up at 7 am to put ur towel on ur chair before going back to bed for a couple more hours if u can sleep thru the constant noise of housekeeping the blasting music screening kids and the drunk guests. The staff and management concierge? Useless. They shouldn’t even be there as they accomplish nothing. All they will tell u is what they can’t do not what they can do to help you, and even if they do it will be so pathetic or so overly priced sufficient is not even enough to describe how useless it will be. They use the “idk Spanish” bs to get out of everything or not do anything for u. I could go on and on but head my advice this place is 0/10. Stay elsewhere. Hardrock needs to take their name off this PAM hotel disaster, such a disgrace. Oh and the food taste like a tough leather shoe. Won’t ever stay here or another hardrock ever again. "

"Friendly staff and a clean, new property. Some dust around and the Asian restaurant was not good. AND we loved it as the buffet was great all day long with so much variety. Def would come back. "