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"Room was renovated, so was nice and clean. They should provide a fridge for free in the rooms for what you are paying for the room. Our toilet wasn’t working but when asked got fixed that day. Overall, I wouldn’t pay that amount of money to stay there again, but once to experience the pools and beach was fine. Pools are beautiful, beach is beautiful. "

"This was an interesting stay. Shuttle to hotel from airport was excellent; quick & efficient. Hotel staff was excellent, room was small but clean, everything worked as it should. However, around midnight things got weird! We had some shady activity next door, multiple men yelling, women screaming & crying, cars idleing loudly and constant noise thoughout the night. We didnt sleep anything and put a chair to block the door JIC. Other than that, it was great!!! WILL NEVER COME BACK! 😂😂😂"

"Clean room, all u need. Microwave, coffee,iron and board, hair dryer. Love it. Gustavo staff was the best"

"Everything amazing as always fir the last 10 years"

"One of the worst customer service experiences I’ve had. I mistakenly booked the wrong date and immediately reached out—both directly and through Expedia —to request a simple cancellation or date change. I even made a new reservation for the correct dates, yet the hotel made zero effort to assist. No reply. No acknowledgment. Nothing. For a hotel that presents itself as upscale, this level of disregard is unacceptable. I would seriously reconsider staying here based on how poorly they handle even the simplest customer requests."

"Tub in room was really dirty and shower didn’t work and sink was clogged."

"Clean roof, they did allow us early check in. No late check out even if a gold member. Extra charge for resort not included in price. "

"The rooms were remodeled but the balcony was very dirty and the door to exit to the balcony was hard to open. The pool water was very murky, thank God the beach was beautiful and we had to buy an umbrella because they don’t even offer you beach chairs. I was very unhappy to reserve a four star hotel resort to find out it was a three star hotel. I won’t be recommending this hotel to anyone. "

"Staff were very friendly, rooms were spacious and clean "