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"Friendly staff and great amenities."

"My husband and I would come back here in a heartbeat. We were blown away with the breaktfast and dinner each day. We were so stuffed and impressed by the presentation. We booked the private baths without any issues and we were lucky that each time it was available for us. The staff was so nice and welcoming. They picked us up from the train station and drove us to the closest bus station on our free day in Hakone, we thought that was very helpful because walking to the station would be impossible. "

"Lovely place to stay with incredible food. It does rain a lot in Hakone but it is nice to just stay at the resort in a downpour. The staff was so helpful and the food was superb. Would highly recommend this. "

"We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond. "

"This place is beautiful, comfortable, easily accessible. Staff is very friendly and efficient. The hotel is stunning, with lovely views. Couldn't recommend more, it was the most beautiful relaxed experience I've ever had. "

"Amazing place, stayed two nights with a lake view. Highly recommend for a peaceful stay in Hakone. Car is necessary to get around, to and from the hotel and all the sites. "

"The property was very conveniently located in Hakone and very close to train station. The room was very large even compared to room in the US. The staff were friendly. "

"Very good location near Atami station. I've stayed many times."

"You need to make a reservation at the hotel in advance if you would like to eat there. Otherwise there are a lot of nice places around the lake. "